Description
WHAT YOU DO AT AMD CHANGES EVERYTHING
We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.
AMD together we advance_
THE ROLE:
Drive the responsibility for Graphics Systems support and enablement at System level with focus on Software for worldwide AMD Embedded customers. Systems are integrated combinations of hardware components (CPUs, graphics, memory, IO adapters, peripherals, and Board Management Controllers BMCs) and software components (firmware, drivers, Operating Systems, virtualization, and system management). In this role, you will interface with the AMD Field (FAE's and Sales), Marketing, Software, Systems Engineering, and Validation teams to assist with issues reported by AMD Embedded Customers. Will work in the Graphics competency for Windows and Linux based solutions with heavier focus on Linux environment. Assist in review, bring-up and debug of software/hardware designs and will provide solutions to customers. The candidate will generate technical reports, frequently asked questions, application note, white papers, and use-case analysis relevant to AMD Embedded customers.THE PERSON:
The successful candidate must have an intimate knowledge of PC architecture, graphics architecture and related IP. The candidate must be highly motivated, innovative, and be able to work in a fast paced environment with out of the box thinking. The individual must be able to quickly analyze different customer scenarios to come up with the best approach to tackle tough or complex problems. There must be a keen interest in finding and resolving platform, system, and chip failures. This role is in an intense but rewarding environment
KEY RESPONSIBILITIES:
- Understand and duplicate customer reported issues related to Windows and Linux OS (more focused on Linux).
- Support all phases of each assigned issue, including silicon, board, and software bring up, production and sustaining.
- Drive resolution of all customer technical issues by providing direct support to field engineers and working closely with other departments including S/W Engineering, H/W Engineering and Marketing (as needed).
- Perform debug and diagnosis of hardware and software issues on customer platforms (more focused on SW/driver perspective).
- Run competitive performance analysis for AMD based systems based on customer requirements.
- Participate in conference calls with customers to communicate status and updates.
- Document procedures and methods to clarify solutions for customer issues.
PREFERRED EXPERIENCE:
- Extensive Graphics Architecture knowledge.
- Extensive Multimedia knowledge.
- Excellent verbal communication and written, presentation skills.
- Excellent interpersonal, organizational, analytical, planning, and technical leadership skills.
- Excellent knowledge in AMD internal debug methodologies and tools would be an advantage.
- Experience working in a fast-paced matrixed technical organization and multi-site environment.
- Experienced in C# or C++ Programming and driver development.
- Familiar with at least one of Ubuntu Linux, Red Hat Enterprise Linux, SUSE Linux Enterprise, openSUSE, Android
ACADEMIC CREDENTIALS:
- Bachelor's or Master's degree in Computer or Electrical Engineering or equivalent
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Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.
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