Sr. Business Systems Analyst Job Listing at AMD in Hyderabad, TS (Job ID 68540-en-us)

Description

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

AMD together we advance_

• LMS Administration Responsibilities
  • Uploading and managing course content, ensuring proper formatting and accessibility.
  • Troubleshooting technical issues related to the LMS platform and providing user support.
  • Prepare reports of training performance for individual departments, run reports both standard and ad hoc, streamline. report functionality, run queries for ad hoc requirements.
  • Provides customer support to all LMS users as needed for functional issues.
  • User Management-troubleshooting access to the site and courses.
  • Approving Training Credit orders, help with voucher association and voucher updates.

• Ecommerce Responsibilities:
  • Managing subscription models for recurring access to courses or content libraries.
  • Generating accurate purchase orders with detailed specifications, quantities, delivery dates, and payment terms.
  • Monitoring the status of purchase orders, ensuring timely delivery, and resolving any discrepancies.
  • Analyzing sales data to predict future demand and generate purchase orders accordingly.
  • Processing orders and transaction.
  • Managing Investment Training Budget.
  • Overseeing the budget allocated for training programs. Ensuring expenses stay within budget.

• Required skills:
  • Proficiency in a Learning Management System (LMS) such as NetExam
  • Strong technical skills in database management.
  • Excellent communication and customer service skills for user support. Must be fluent in written and spoken English
  • Data analysis and reporting abilities to track performance and identify trends.
  • Solid technical skills including understanding of directory, file structures, and systems.
  • Strong problem-solving skills to support and maintain quality Learning & Development outputs.
  • Ability to gain new technical skills quickly.
  • Ability to manage a large and diverse number of technical tasks and issues with tact and persistence.
  • Excellent written and verbal skills for the purpose of documentation development, editing and communication.
  • Ability to develop alternative plans when faced with obstacles or setbacks.
  • Highly detail oriented, self-motivated and self-managed.
  • Multitasking and organizational skills to work on multiple issues at one time.
  • Active listening: Listen to understand the customer's needs.
  • Adaptability: Be able to work with different communication styles.
  • Time-management skills to respond to customer emails, calls and web chat messages promptly.
  • Teamwork skills to collaborate with representatives and coworkers in other departments.
  • The ability to manage projects, including planning and execution.

• Experience:
  • 2+ years of experience working with Learning Management Systems is preferred
  • Experience working with international teams
  • Experience - A good understanding of modern learning technologies and tools
  • Must be fluent in English
  • Strong written, and group communication skills are required

#LI-SR4

Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.