Customer Service Representative Job Listing at Applied Industrial Technologies in Dartmouth, NS (Job ID JR101046)

Description

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied® is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services. 

Applied Industrial Technologies is currently seeking and has an immediate opening for a qualified and motivated individual to fill the position of Customer Service/Fluid Power Support at our Dartmouth, NS location.

In this role, you will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers' business often depends on your ability to quickly and efficiently provide them with the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You may also occasionally have hands-on duties that will require mechanical aptitude.

The successful candidate will be responsible for:

• Inside Sales responsibilities and build ongoing relationships with customers

• Assisting with the selection of Fluid Power, Fluid Conveyance, and mechanical power transmission and bulk materials handlings system components, products, and vendors into new and existing systems in industrial

• Providing technical sales support to other CSR's, TSR's and Applied personnel as required

• Assisting with sourcing difficult to find products, and helping improve lead times

• Providing product identification, product interchanges and crossovers

• Maintaining up to date knowledge of the company's service offerings

• Prospecting for new customers and demonstrate product benefits

• Ensuring accurate, timely order processing through the computerized order processing system

• Maintain up to date knowledge of company's product and service offerings

• Maintain and encourage respectful and diplomatic relationships across the company

• Take personal responsibility for maintaining training requirements and professional development

• Maintain high regard for safety and housekeeping

• Perform other duties as assigned

Preference will be given to candidates who possess the following qualifications:

• 2 or more years of Industrial or Fluid Power components sales experience

• Technical Degree, Diploma or Certificate is preferred but not required

• Strong technical and mechanical aptitude

• Customer service focused; ability to build relationships with internal and external customers

• Excellent communication skills – both written and verbal

• Able to work in a team environment and utilize all available resources

• Excellent organization skills

• Self-motivated, ability to work with limited direct supervision

• Basic computer skills in – Microsoft Outlook, Word, Excel, etc.

• Maintain high level of knowledge and training on:

• General business principles

• Company product & service offering

• Vendors & customers

• Company ERP system – SAP

• Conduct all dealings in a professional and respectful manner as outlined in the company Code of Ethics

You will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. Here is just some of what we have to offer:
 
•    Competitive compensation and bonus opportunities
•    Health, vision, and dental coverage, RRSP w/ company match
•    Paid vacation, sick time, and company holidays
•    Tuition reimbursement and opportunities for development
•     Company supported community involvement opportunities
 
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.