Description
Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied® is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services.
We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Digital Order Representative at our Edmonton, AB location.
Position Summary:
Reporting directly to the Digital Order Team Lead, the successful candidate will work to provide expert assistance to customers and will build ongoing business relationships through repeated contact and consultation, specifically by maintaining customer portals across Applied Canada' Service Centres in order to maximize profitability and efficiency.
Roles and Responsibilities:
Responsible for coordinating and assigning portal and digital orders for customers
Respond to customer inquiries in a timely and professional manner and ensure timely delivery of products/services
Develop and maintain strong relationships with key customers
Monitor account performance and KPIs to ensure customer satisfaction and commitment to Service Level Agreements
Provide guidance to CSSRs on daily operations by creating, reviewing, validating, and maintaining customer data, portals, invoicing, etc
Analyze customer feedback and make recommendations for improvement
Identify opportunities for cross/upselling products/services
Assist in resolving any issues or disputes that arise
Maintain data integrity and performing regular audits on digital/portal customers
Liaise with AR on digital customers overdue invoices as required
Provide additional order management and inside sales support as required
Other tasks and projects as assigned
Preferred Education & Experience:
3 or more years of Industrial sales experience with a focus on national, key, and/or strategic accounts
Relevant post-secondary education
Specific Skills:
SAP and customer service portal experience
Enthusiastic and exhibits a positive attitude and desire to succeed
Interest in customer satisfaction and desire to provide excellent service always
High proficiency in Microsoft Excel
Strong written and verbal communication skills as well as proven problem solving and analytical skills
Prioritization and organizational skills with the ability to work self-directed
Demonstrated ability to work in a collaborative manner with multiple stakeholders
Able to work in a team environment and utilize all available resources
You will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. Here is just some of what we have to offer:
• Competitive compensation and bonus opportunities
• Health, vision, and dental coverage, RRSP w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement and opportunities for development
• Company supported community involvement opportunities
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.
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