Description
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. NETWORK COORDINATOR Job Location: Address: Division of Developmental Disabilities (DDD)
4000 N. CENTRAL AVENUE PHOENIX, AZ 85012 Posting Details: Salary: $43,000.00 - $47,799.86
Grade: 18
Closing Date: 03/31/2025 Job Summary:
Would you like to be part of an amazing team that makes Arizonans thrive? At the Arizona Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES' video. Come Join the DES Team!
The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Network Coordinator. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.
The primary role of the Network Coordinator is to support Qualified Vendors (QV) with technical assistance (both fiscal and programmatic) and licensing and certification requirements to provide Residential, Day Program, and Home & Community Based (HCBS) services. The Network Coordinator assists in acquiring needed services and general information. This position assists QV and Support Coordinators with technical assistance related to the release process outlined in Article 21-557. The Network Coordinator collaborates with the Department of Child Safety (DCS), DES Office of License, Certification and Registration (OLCR), and other entities to ensure appropriate placements.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:Essential duties and responsibilities include but are not limited to:
• Recruitment, certification, training and oversight/monitoring of Independent providers. Maintain a provider directory for the district. Maintain and track training requirement renewal for Independent providers.
• Compose out of home placement requests for central office approval; compose vendor calls for public review, assist with emergency placement needs, request expansions for difficult to serve individuals including matching potential roommates. Set rate for new placements in OLCR homes.
• Provide technical assistance to QV/independent providers related to strategies/progress reporting requirements. Review billing practices, employee files and policy of QV as directed by Network Supervisor. Provide technical assistance as needed to QV and IP providers on billing practices.
• Use FOCUS to determine billing; check time sheets for errors; complete data sheet for time sheets showing hours, days, date, service billed and develop databases and methods for tracking billing. Mediate/negotiate in order to problem solve issues.
• Maintain all aspects of the IP files: resolve payment issues with PPL; send withdrawal forms; complete employer of record forms; close out provider files; process amendments to DDD control system. Provide information pertaining to certified trainers for IP to utilize in updating their certification requirements, teach skill building classes for IP's providing habilitation.
• Assist support coordination as needed with identification of potential QV providers (vendor calls/direct referrals) or other resources for identified needs. Attend/assist in coordinating pre-placement meetings/post placement meetings as requested by the team.
• Advise Network Supervisor of unusual or extreme problems recognized in course of monitoring & propose solutions. Involved in Unusual Incident Report (UIR) investigations & reports, providing information as assigned. Follow-up on incidents as part of monitoring & reporting. Attends meetings & training as directed by Supervisor.
• Assist Network Supervisor with new provider orientation/readiness reviews and provider meetings as requested.
• Coordinate with Individual Service and Program Plan (ISP) team service provision including planning, referrals, individualized placement as appropriate, design, develop and implement services with ISP team, and evaluate services outcome.
• Develop databases & methods for tracking referrals for service needs. Provide GAP follow-up & training to QV & Support Coordination as needed. Maintain databases & methods for tracking all residential changes & maintain accurate census. Maintain area wait list, update census/vacancy reports, submit monthly vacancy report.
Knowledge Of:
• Working knowledge of people with developmental disabilities.
• Community resources.
• Basic principles and practices of Case Management.
• Microsoft Word, Outlook, Excel, etc.
Skills In:
• Interpersonal relations as applied to contacts with members and representatives of other governmental and community organizations and the public.
• Researching and applying laws, rules, policies and procedures and directives and monitoring and evaluating services.
• Oral and written communication.
Ability To:
• Organize information quickly and logically and remain flexible as priorities change.
• Adapt and be sensitive to cultural diversity.
• Maintain and display a professional demeanor.
• Establish professional partnerships.
• Develop and maintain provider file documentation.
• Work effectively with a wide range of personalities and team members.
The ideal candidate for this position will have:
• At least (1) year of experience providing services to individuals with developmental disabilities.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
For questions about this career opportunity, please contact us Alyssa Figueroa at 602-653-9837 or alyssafigueroa@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-653-9837 or alyssafigueroa@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.
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