Description
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. PROGRAM PROJECT SPECIALIST 2 Job Location: Address: Division of Developmental Disabilities (DDD)
4000 North Central Avenue, Phoenix, Arizona 85012 Posting Details: Salary: $45,000.00 - $55,000.00
Grade: 19
Closing Date: June 19, 2025 Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come join the DES Team!
The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Program Project Specialist II. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:
Essential Duties and Responsibilities include but are not limited to:
• Provide leadership, mentoring, coaching, and direct supervision of subordinate staff. Complete Performance Appraisals, authorize leave, approve timecards, and recommend and issue disciplinary action as appropriate. Complete one-on-one as necessary. Monitor and review work products and staff achievements.
• Evaluate workflow and formulate process improvement plans. Meet with subordinate staff, assisting with identifying necessary modifications and changes to workflow and/or procedures. Assign new cases for quality assurance review. Utilize database reports system to monitor case review activities and determine appropriate action. Ensure staff meet performance and productivity metrics on schedule.
• Provide technical advice and assistance to staff as required. Ensure appropriate and standard case quality assurance review activities are performed and in compliance with established federal and state statutes and DDD policies and procedures. Identify and resolve case-related issues.
• Respond to eligibility team members, DES/DDD administration, and other staff. Respond to concerns and questions related to eligibility quality case reviews. Research and respond to escalated concerns, discuss particular situations with participants, and take appropriate action with regard to reported complaints surrounding case reviews.
• Prepare and complete case review tracking reports, trend reports, correspondence and other assignments. Consult with and communicate with management regarding policy, program, or employee issues. Attend or facilitate meetings (e.g. staff, district, and supervisory). Meet with representatives of governmental and community organizations, districts, and statewide work groups. In-state travel.
Knowledge in:
• Federal laws, state statutes, and agency policies and procedures, Principles of Supervision and Coaching, Conflict resolution.
• Basic principles and practices of Case Management, Article 21-557-557 and the provision of services to members with disabilities in Arizona.
• Community Resources, DDD Eligibility Criteria, DDD Eligibility Policy Manual.
• Arizona Administrative Code, Arizona Revised Statues Chapters 1 & 36.
• Health Insurance Portability and Accountability Act (HIPAA).
Skills In:
• Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities.
• Oral and written communication, Organization, documentation, leadership.
• Interpersonal relations applied to contacts with members and representatives of other governmental and community organizations and the public.
• Problem indemnification and resolution; conflict resolution.
• Using various computer software (Microsoft Word, Excel, Google Workspace).
Ability to:
• Adapt and be sensitive to a variety of diverse cultures and maintain and display a professional demeanor.
• Establish professional partnerships, develop and maintain provider file documentation.
• Work effectively with a wide range of personalities and team members, Supervise a unit of professional staff.
• Maintain confidentiality, facilitate meetings, research concerns.
• Communicate with other professionals, remain flexible as priorities change.
The ideal candidate for this position will have:
• A bachelor's in social science, Health Education, Education, Psychology, Bachelor of Social Work, Health Sciences, Early Childhood Education (OR) a closely related degree field and two (2) years of professional experience working with people with developmental disabilities (OR) Four (4) years of professional case management/social work experience at a professional level (OR) One (1) year as HSS 3 (OR) 2 years as HSS 2.
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11).
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
For questions about this career opportunity, please contact us Shobana Jeyaraj at 480-915-7157 or SHJeyaraj@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-915-7157 or SHJeyaraj@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.
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