Market Patient Access Manager Job Listing at Baylor Scott & White Emergency Hospital in Keller, TX (Job ID 2025-21340)

Description

The Market Patient Access Manager is responsible for the oversight and management of the Patient Access Managers. The Market Patient Access Manager works in conjunction with the Market CEO and Home Office to ensure accuracy, consistency, and efficiency in relation to all aspects of the patient access and registration functions for the Market.

• Assess/evaluate current processes and drive continuous business process excellence to ensure accuracy and efficiency for all patient access responsibilities, ultimately increasing collections, improving patient experience, and driving accuracy for claim submission.
• Provide direct leadership, guidance, and ongoing coaching to the Patient Access Managers and Specialists as needed in conjunction with the Market CEO and Hospital Administrators.
• Organize and facilitate a holistic training program for Patient Access Managers and Specialists to include, but not limited to, patient access workflows, revenue cycle overview, insurance verification, time of service collections, and customer service to incorporate best practices and ongoing efficiency.
• Serve as a liaison between the Market Patient Access Department and Home Office to ensure consistent information is being shared with all team members to meet Revenue Cycle and patient access objectives, reporting concerns or opportunities to the Market CEO.
• Support Home Office in establishing the patient access function for new facilities from “Go Live” to “Stabilization” in conjunction with the Program Manager and Market leadership team.
• Support Market leadership in the hiring process to include identifying “fit” and ensuring strong identification of the right skillsets at the time of hiring, to include participation in the interviewing and selection process.
• Conduct audits to ensure accuracy and efficiency for all areas of patient access to include bank deposits, IMM/MOON, dietary logs, and any other audits identified by Market leadership or Home Office.
• Serve as initial resource to Market Patient Access Managers and engage Home Office team as necessary.
• Train new and existing Patient Access Managers and assist the market as needed during the Patient Access Manager transition.
• Develop and maintain training materials for all areas of patient access.
• Serve as subject matter expert related to all patient access processes.
• Conduct quarterly Market Patient Access Manager meetings.
• The Market Patient Access Manager role is primarily field-based, with minimal opportunity for remote work.
• Perform additional duties as assigned.

• 3-5 years of patient access experience in a hospital admitting or hospital billing office required.
• 3 years of supervisory experience in a health care setting required.
• 1 year training experience to include strong content development and verbal delivery.
• Bachelor's degree in business, hospital administration, or other relevant discipline; strongly preferred.
• Individual must have demonstrated experience working directly with medical insurance billing, verification, and collections, as well as an overall understanding of managed care products (HMO, PPO, POS, etc.) and government insurance products.
• Demonstrated proficiency using Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Legal authorization to work in the US for anyone other than your current employer.
• Must be available to work non-traditional work schedules, as needed, to support the Market.
• Regular travel within the market is required to support patient access initiatives and collaborate with facility teams.
• Position requires fluency in English; written and oral communication

We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.