Description
Onsite: #LI-Onsite
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!
Join us as a Customer Success Operations Analyst!
BMC's dynamic corporate teams are strategic and trusted advisors to the global organization, supporting, enhancing, and driving BMC's vision, culture, growth, and so much more. Each individual within the corporate teams is a valued partner to the overarching success of BMC's employees and customers. If you're looking for a company that gives you the freedom to expand your role, focuses highly on your professional development through continuous enablement, and provides an environment where you'll be happy to come to work, then BMC is the place to be.
As a Customer Success Operations Analyst at BMC, you'll play a vital role in supporting programs aimed at improving customer adoption, satisfaction, retention, and overall success. This is an exciting opportunity to make a meaningful impact on both BMC's growth and your career development. If you're passionate about supporting customer success, enhancing client relationships, and contributing to strategic initiatives, then this is the role for you!
How You'll Contribute to BMC's and Your Own Success:
- Support Strategic Initiatives: Assist in identifying, designing, and implementing programs to improve customer success metrics and outcomes.
- Track Progress: Help ensure adherence to key deadlines and objectives within the Customer Success organization, tracking progress against strategic initiatives.
- Collaborate Cross-functionally: Work closely with teams across Customer Success, Operations, Sales, and Product to align efforts for successful execution of programs.
- Analyze Data: Conduct data analysis to help generate actionable insights that shape organizational strategy. Use these insights to help adjust programs and optimize results.
- Report & Present: Prepare regular updates on program status, challenges, and results for leadership and relevant stakeholders.
What You'll Bring for Success:
- A Bachelor's degree in business, marketing, or a related field, along with 1-3 years of experience in project support, data analysis, or operations, ideally within the SaaS or technology industry.
- Strong analytical skills, with a proven ability to leverage data for informed decision-making and to simplify complex ideas. Proficiency in MS Excel is a must.
- Experience with project management tools and software. You're a self-starter who's organized, confident, and eager to learn from every experience.
- An understanding of or experience with digital customer success strategies, including automated, scalable, and proactive customer engagement. Experience with Gainsight is a plus.
- Familiarity with or interest in utilizing AI technologies to enhance customer success or operational processes.
CA-DNP BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
Looking for more details about our benefits? You can also learn all about them by clicking on the following link: https://guide.mybmcbenefits.com/
The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $62,025 - $103,375
Min salary 62,025Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
Mid point salary 82,700 Max salary 103,375recruiter_code
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