Description
CareerArc Code CA-MS #LI-MS2 Remote: #LI-Remote This Is Helix. Powered by You.
At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.
We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.
We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world. The BMC Project Manager performs a lead role in managing the implementation and or conversion projects for the BMC Helix ITSM / Remedy software solutions. The Project Manager is responsible for orchestrating the successful delivery of Helix ITSM Services engagements. Project Manager's are expected to drive projects to successful completion (on-time, on budget, with high Customer satisfaction) while maintaining billable efforts and protecting project profitability.
Key Accountabilities
Strategy / Project Management:
- Create and maintain project management deliverables according to the BMC Helix Excellence playbook for different stages of the project, including:
- Development and maintenance of project management plan, project schedule, communications plan deliverables (e.g. status reporting), and key meeting materials
- Establish and execute project governance, including:
- Plan for communication and collaboration among the Customer Team, Account Team, Pre-sales, Services Sales, and the PMO
- Ensure all internal BMC Helix stakeholders are kept well informed on the engagement, Customer expectations, comprehensive status (including dashboard reporting), and future engagement opportunities
- Establish conditions of satisfaction and success factors with the Customer early in the engagement and ensure those are reviewed and maintained periodically through the project lifecycle
- Establish and lead recurring governance meetings including preparation of materials and working with Customer Project Manager and key internal and external stakeholders to review key project information
- Perform BMC PMO administration requirements, including:
- Setup and maintenance of projects in Certinia
- Accurate revenue forecasting, monthly revenue close
- Management of Project costs and margin
- Precise project communications (to PMO and other internal stakeholders)
- Manage transition from Sales to Delivery Team:
- Comprehensive review and clarification of SOW prior to deal closures
- Review of BMC Helix solutions roadmap for the Customer
- Work with resource management to make best use of BMC Helix resources for delivery.
Success Behaviors:
- An individual contributor that:
- Understands and can articulate how the BMC Helix solutions align to the Customer's needs.
- Receives positive Customer feedback from BMC Helix leadership, teams, peers, and sales groups.
- Leads project teams that inspire trust and confidence.
- Cultivates satisfied, repeat Customers.
- Communicates and orchestrates actions effectively for project success (e.g. proactively mitigates risks before issues impact the project).
- Complies with the project cadence required by PMO (e.g. regular status reporting on project indicators).
- Approves project team's time and expense reports each week.
- Maintains OpenAir project status every week.
- Escalates appropriately for issues impacting project delivery or Customer satisfaction, following process/policy.
- Builds and maintains strong relationships with internal and external key stakeholders.
- Continuously improves own skills and proactively seeks new learning and engagement opportunities.
- Identifies emergent business opportunities w/ Customers, coordinates w/ BMC Helix Account teams for follow up.
- Achieves utilization target.
- Forecasts revenue with an accuracy of +/- 5% each period.
- Contributes to BMC Helix knowledge through participation in internal initiatives.
- Executes projects in compliance with the processes and standards of BMC Helix Excellence delivery methodology.
- Fulfills all Ethics/Compliance training and testing requirements to protect BMC Helix interests and assets at all times.
Qualifications /Experience/Certifications:
- Bachelor's degree or equivalent experience
- Experience with BMC Helix Softwares (preferred)
- Experience managing all phases of software Implementation project lifecycle.
· ITIL Foundation
- Managed projects of $250,000 USD with 3+ team members on projects over 6 months in duration.
- Managed people from different countries and with various cultural backgrounds - international experience preferred.
- Understanding of different software development methodologies (Waterfall, Agile, etc.)
· Must be familiar with other IT management technologies and have a working knowledge of IT operations and management.
- PMI Project Management Professional (PMP) certification or other formal training in Project Management methodology (PRINCE 2 Practitioner)
· SaaS experience
Why Work Here? Because You'll Matter.
We're not hiring for roles—we're hiring for impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life—and your work make a difference.
We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in—you'll be backed up.
Make Your Mark At Helix
If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.recruiter_code
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