Description
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! BMC's Intelligent Z Optimization & Transformation (IZOT) products help the world's largest companies monitor and manage their mainframe systems. The transformation of the mainframe is the beating heart of our product line, and we achieve this goal by developing products that improve the developer experience, the mainframe integration, the speed of application development, the quality of the code and the applications' security, while reducing operational costs and risks. We acquired several companies along the way, and we continue to grow, innovate, and perfect our solutions on an ongoing basis. Join us as a Principal UX Research Analyst!
As a BMC Principal Research Analyst, you'll lead strategic UX research across our mainframe product portfolio. This is a high-impact, leadership role where you'll also shape how research is done companywide. You'll be embedded in a cross-functional environment, working closely with Product Management, R&D, Marketing, and Customer Success to bring deep user insights into every phase of the product lifecycle.
If you are someone who thrives in complexity and wants to elevate the human experience at the core of some of the world's most critical systems, transforming how professionals interact with highly complex and technical mainframe applications with AI technology, this is the job for you!!
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Lead research initiatives for our suite of mainframe applications—translating complex user needs, system-level pain points into clear, actionable insights and opportunities for innovation to shape next-generation enterprise software.
- Advocate for user-centered design & research practices, ensuring they drive KPIs and product success.
- Establish and scale research processes across the organization—creating best practices, templates, and a culture of continuous discovery.
- Mentor and guide a growing team of UX researchers, fostering a culture of curiosity, quality, and strategic impact.
- Conduct and oversee a range of generative and evaluative research—from early discovery to usability testing, workflow mapping, and behavioral analysis.
- Collaborate deeply with product, engineering, design, marketing, and customer-facing teams to align on research goals and deliver insights that drive decision-making and to ensure the voice of the user is always present and prioritized.
- Analyze and maintain key UX metrics, establishing robust tracking systems and providing recommendations for continuous improvement.
- You hold a Master's degree or global equivalent in Computer Science, Human Computer Interaction, Human Factors, Ergonomics, Anthropology, Market Research or related field.
- You have 10+ years of UX research experience, with significant exposure to complex enterprise systems, platforms, or infrastructure products.
- You have deep experience conducting and leading research in B2B, infrastructure, or mission-critical application environments.
- You have solid expertise in generative and evaluative research, as well as exemplary breadth and depth of research skills in both qualitative and quantitative methodologies.
- You are adept at navigating ambiguity, distilling complexity, and turning noise into narrative.
- You possess strong communication skills with a gift for storytelling in order to clearly articulate insights and influence at the executive level.
- You have a knack for influencing across disciplines—from product strategy and design to engineering and marketing.
- You are passionate about building research functions, shaping culture, and mentoring others.
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, you are unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $144,900 - $241,500
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