Description
#LI-CT1 Hybrid: #LI-Hybrid
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!
We are currently seeking a Technical Support Analyst (TSA) to join our expert team supporting the BMC AMI Ops product family, with a focus on BMC AMI Ops Monitor for CICS.
As a TSA, you will be the primary interface between BMC and our valued customers, providing expert-level support and ensuring complex technical issues are resolved efficiently and effectively. You will partner closely with Engineering teams and contribute to continuous improvement in product reliability and customer satisfaction.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Provide advanced technical support for BMC AMI Ops Monitor for CICS, AutoOperator, and related MainView products in complex z/OS environments
- Collaborate with customers to diagnose, troubleshoot, and resolve issues via phone, email, and web, ensuring timely and accurate solutions
- Reproduce customer environments and issues, document resolutions, and escalate when needed to R&D and higher-level support
- Maintain high standards of customer satisfaction by proactively managing support cases and communication throughout the issue lifecycle
- Contribute to knowledge sharing by documenting technical solutions and collaborating across global product teams
- Work independently within defined procedures and practices, balancing multiple priorities effectively
To ensure you're set up for success, you will bring the following skillset & experience:
- You have 5+ years of hands-on experience with z/OS systems or major subsystems such as CICS, DB2, IMS, or Storage
- You have practical experience with BMC AMI Ops Monitor for CICS, AMI AutoOperator, or other MainView products
- You are proficient in standard IBM z/OS utilities and mainframe diagnostic tools
- You hold a BS degree in Computer Systems or a related field, or equivalent experience in systems/application programming
- You bring excellent verbal and written communication skills, with a strong commitment to customer service
- You have proven analytical and problem-solving abilities and can manage multiple tasks in a dynamic environment
- You are familiar with support tools such as Salesforce, Jira, and internal wikis
- You are curious, eager to learn new technologies, and ready to participate in rotational on-call support during evenings and weekends
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is zł 107,625 - zł 179,375 Min salary 107,625
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
Mid point salary 143,500 Max salary 179,375recruiter_code
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