Description
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!
We are currently seeking a Technical Support Analyst (TSA) to join our high-performing team, delivering outstanding support for our industry-leading mainframe solutions.
As a TSA, you will serve as the primary interface between BMC and our valued customers, ensuring their success through rapid and thorough resolution of technical issues. Your contributions will directly impact customer satisfaction and product excellence by engaging collaboratively across BMC's engineering, R&D, and product teams.
Here is how, through this exciting role, YOU will contribute to BMC Software's and your own success:
- Investigate, troubleshoot, and resolve complex customer issues related to BMC products and integrations in a timely and effective manner
- Communicate with customers through various channels (phone, email, web), ensuring clarity and professionalism at every touchpoint
- Document all technical interactions and resolution steps within BMC's support systems to maintain a high-quality knowledge base
- Collaborate with Engineering and R&D to escalate and resolve technical defects or product behavior concerns
- Share best practices and technical insights to enhance team performance and contribute to a continuous improvement culture
- Participate in rotational on-call support during evenings and weekends to ensure 24/7 global coverage
To ensure you're set up for success, you will bring the following skillset & experience:
- You have a customer-centric mindset with excellent verbal and written communication skills
- You bring a strong analytical approach to problem-solving, with the ability to handle multiple tasks simultaneously
- You hold a BS in Computer Systems or a related technical field — or equivalent hands-on experience in systems/application programming
- You have 5+ years of hands-on experience with z/OS mainframe technologies including JCL, JES, USS, SMP/E, TCP/IP, ISPF, SDSF, and Catalogs
- You are skilled in diagnosing mainframe software issues using logs, traces, and dumps, and experienced in SMP/E and z/OSMF
- You have proficiency in z/OS Storage Management tools such as FDR, CA-DISK, DFHSM, and DFSMS
- You are familiar with additional technologies such as UNIX file systems, TCP/IP, Linux on IBM Z, Oracle/DB2 databases, and middleware tools like Apache, Tomcat, WebSphere, or AIX
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is zł 107,625 - zł 179,375
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