Description
Job Title
Retail Guest Support Associate
Job Overview
As a Retail Guest Support Associate at Bob's Discount Furniture, you'll be the go-to resource for providing behind-the-scenes support to our showroom team and customers. Whether full-time or part-time, your role will focus on ensuring a seamless customer journey by processing orders, managing deliveries, and providing prompt and empathetic service over the phone and in person. This is a great opportunity for someone detail-oriented who thrives in a fast-paced retail environment and enjoys problem-solving.
This position requires flexible availability including evenings, weekends, and holidays.
What You'll Bring to Bob's
At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of service mindset, organization, communication, and adaptability. If you're someone who enjoys helping others, staying organized, and working collaboratively, this role is a great fit for you!
Key Skills for Success
To excel in this role, you will need to demonstrate strengths in the following skill areas:
Core Competencies & Expertise
Customer service and communication (in person and over the phone)
Order entry and system accuracy
Cash handling and financial accountability
Organization and time management
Problem-solving and root cause analysis
Empathy and emotional intelligence
Adaptability and multitasking
Retail support and showroom operations
Preferred Competencies & Skills
Experience in a customer-facing or call center environment
Familiarity with Microsoft Office Suite and retail systems
Prior retail or administrative support experience
Strong coordination and follow-through
Who We Are
At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 190 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
How We Will Support Your Success
We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.
Benefits & Perks
Competitive Medical, Dental, and Vision Insurance
Paid Time Off: Vacation, Sick Days, Holidays, and your Birthday
401(k) Profit Sharing Plan with a generous company match
Pet Insurance and employer-paid Life Insurance options
Bob's Helping Hand and Bail Out financial assistance programs
Learning & development opportunities
Employee Discount starting on Day 1
Flexible scheduling and retail shift variety
Our Culture & Core Values
At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We're not just a workplace; we're a team that supports and celebrates each other!
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:
Pay:$16.35 advance against commission
It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Apply on company website
Find Connections via Linkedin
