Fleet Quality Control Manager Job Listing at Brinks in Billings, MT (Job ID R57945)

Description

About Brink's:

The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

Brink's has been a trusted partner in securing commerce for more than 165 years. Together, every Brink's Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

We believe that our team should be reflective of the customers we serve every day around the world. We believe in building partnerships that secure commerce and doing that requires fostering an inclusive culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

GENERAL SUMMARY:

Payment Alliance International is looking to hire a Fleet Quality Control Manager. This position is responsible for ATM and kiosk software/hardware quality control and testing processes, managing software repositories for customers and field dispatch teams, working with manufacturers to fix problems and develop feature enhancements, and ensure feature enhancements operate within SOW specifications while also serving the needs of the business. This person will also test, update, and manage software resources that ensure the health, security, performance, and compliance of the ATM Managed Services (AMS) fleet.

ESSENTIAL DUTIES AND TASKS:

• Test new software and hardware for ATMs and kiosks
• Work with vendors to fix software/hardware issues for ATMs and kiosks
• Manage software/hardware lifecycles and work with Fleet Manager to schedule/support updates as needed
• Control new software release policies and processes
• Establish and maintain testing benchmarks for software and hardware
• Report on QC performance, issues, and department needs to leadership
• Provide information to support budgetary and business reports as needed
• Work with other functional managers to solve problems, and improve ATM and kiosks functions
• Test Remote Monitoring Services (RMS), and work with IT team to ensure RMS systems are updated and functional
• Work with vendors to fix and/or improve RMS systems as needed

KNOWLEDGE, SKILLS & ABILITIES:

The competencies required for success in the Fleet Quality Control Manager role include:

• Action-oriented: Enjoys working hard: is action oriented and full of energy for things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Informing: Provides the information people need to know to do their jobs and feel good about being a member of the team, unit, and/or the organization; provides individuals with information so that they can make accurate decisions; is timely with information.
• Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
• Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets ore doe in less time than others; can attend to a broader range of activities.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

MINIMUM QUALIFICATIONS:

• High School Diploma required, bachelor's in business administration or accounting preferred.
• Experience will be considered as a replacement for college degree
• Four or more years of experience in the ATM or Merchant Services industry preferred
• Two years minimum experience in ATM software/hardware troubleshooting is required
• Two years minimum experience in Quality Control and Testing of software and hardware is required
• Knowledge of host-driven ATMs preferred
• Knowledge of kiosk processes and functionality is recommended
• Working knowledge of Microsoft Office, Word, & Excel
• Travel required

COMPUTER / APPLICATIONS SKILLS:

• Microsoft Office Suite to include Outlook, Word, and Excel
• Ability to learn other software programs quickly
• Working knowledge of PAI Reports with some experience running reports is a plus

WORKING CONDITIONS:

This work is performed in a business office setting. The working environment can be distracting due to noise.  Must be able to see, hear, speak and listen.  Must be an excellent listener.  Constant moving (up/down/around the office area) to address questions and provide coaching.  Continuous looking at a computer screen.  Daily contact with management and with co-workers.  Work can be stressful and requires a calm, patient demeanor.  Lifting of 10 pounds or less, which can be accommodated.

Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.