Description
Summary
The Restaurant Host is responsible for greeting guests promptly and courteously, seating guests efficiently, managing reservations, maintaining communication with staff, and ensuring the dining area is clean and orderly. The Restaurant Host always maintains a professional demeanor, demonstrating adaptability in a dynamic environment and working collaboratively with the entire team to deliver exceptional guest experiences.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Ensure that tables are properly set before seating guests.
This role requires attention to detail in managing seating charts and reservations, as well as strong interpersonal skills to interact with diverse guests and colleagues.
Maintains familiarity with menu items and daily specials.
May assist Servers and Server Assistants with bussing tables, seating guests, side work, and duties assigned by management.
The Host upholds confidentiality regarding guest information, follows all safety and sanitation protocols, and responds promptly to any special requests or unique circumstances.
Assists with initial guest complaints and informs manager on duty, immediately.
Retrieves menus from all areas of the restaurant as needed.
Knowledgeable of all Cache Creek Casino Resort outlets, special events, concerts and promotions.
The Host is also expected to stay informed of company updates, policies, and ongoing training to ensure compliance and continuous improvement in service delivery.
Collects and checks menus, updates menu inserts and discards any damaged menus.
Flexibility in scheduling, including evenings, weekends, and holidays, is essential to meet the operational needs of the restaurant.
Answers the phone in a timely manner, stating the name of the restaurant and providing personal identification.
Promote Cache Creek Casino Resort positively and uphold RICH values.
Knowledgeable of all comp and coupon policies.
Attend all required meetings and training.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Experience and/or Education
One year previous related guest service experience or training; GED/High School Diploma; or equivalent combination of experience and education. Basic computer knowledge.
Age Requirement
Must be at least 21 years of age.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations with guests and other employees.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations.
Certificates, Licenses, Registrations
Cache Creek Casino Resort Tribal Gaming License.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.
While performing the duties of this job, the employee is regularly required to stand; walk; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and taste or smell. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodation.
While performing the duties of this job, the employee is regularly exposed to secondhand tobacco smoke. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.
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