Description
Who We Are
At Circle K, our mission is simple: we want to make journeys easier and more enjoyable for our customers. We make everyday moments brighter by delivering thoughtful lifts along the way. We make journeys easier by offering fast and friendly service. We get the on-the-go lifestyle – that's why we take extra steps to brighten peoples' days and make quick stops easier. We are part of communities across North America, Europe, Asia, and the Middle East, helping us grow into one of the world's leading convenience and fuel retail businesses. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey's going, we can help you get there.
Join Our Team!
We're looking for a Director of Global Loyalty Analytics to shape the future of analytics in our global loyalty programs with millions of members across North America and Europe. This is a rare opportunity that allows you to dive deep into customer behavior and use data to innovate, create and develop attractive customer offers in a fast-moving retail environment.
Our loyalty program is growing fast and at Circle K we view building fans through loyalty an important enabler for winning the customer. Our loyalty program is highly data driven and we use everything from basic demographic segmentations to advanced behavioral analysis to create trigger-based offers to ensure we give the right offer to the right customer at the right time.
To be successful in this role you will need to be able to combine strategic thinking and thought partnership with a deep understanding of how data and analytics can be leveraged to drive business results. For the right person this offers a unique opportunity to combine a strategic mindset with a get-it-done attitude.
We believe you have significant experience of working with customer loyalty programs, both from the Analytics and the Business side, maybe you have experience as a product owner? You need to show a good understanding for the technological enablers required to do good customer analytics and work with our Global Tech teams to ensure our tech platform is fit for purpose. Experience from implementation of a CDP in a large organization is a competitive advantage.
This is a global role and will require close relationships with key stakeholders in Operations, Loyalty, Merchandising, Fuel and Technology, both in North America, Europe and Asia. Some travel to be expected.
What You Will Do
Here are just a few ways that you'll help make journeys better:
- Lead our global customer- and marketing analytics team with people in multiple geographies across the world.
- Be the data-driven thought partner to our Loyalty and Marketing teams, support them in their priorities, but also challenge and prioritize based on data and insights you and your team uncover.
- Spearhead development efforts and support our tech teams to make the best customer analytics platform possible.
- Support all descriptive, diagnostic, predictive and prescriptive analytics needs of Circle K's loyalty programs.
- Own, nurture and drive a Loyalty Analytics Strategic Roadmap that is aligned with company goals.
- Act as the owner and the key decision maker for all Loyalty & Customer Data and the related data value chain.
- Drive the analytics effort to continuously increase the value generation from our loyalty program.
What You Need
We want you to join our team! Here's what we're looking for:
- A higher degree in an analytical discipline like Finance, Mathematics, Statistics, Engineering, or similar, preferred, but higher business degrees will also be considered.
- 5+ years of experience delivering results from customer loyalty programs, preferably from a large sized retailer.
- Experience from implementation of a CDP will be a competitive advantage.
- Excellent communication skills with stakeholders at all levels of the organization and in any geography.
- Ability to effectively drive change through data in a matrixed organization.
- Strategic thinker with a proven track record of effectively converting strategy to deliverables.
- Familiarity with modelling and attribution techniques.
- Experience within Marketing, Marketing Analytics and Media Analytics is a plus.
- You're able to collaborate with stakeholders at different levels and across geographies
- You're comfortable taking initiative and driving it through to completion
- You're comfortable with new and changing technology, and responding to business needs
- You're curious and like to learn, both within business and technology
- You have a strong commercial mindset and are always looking for opportunities to strengthen our business.
What's in it for you!
Our job openings in stores and offices allow you to grow quickly within a global company, while benefiting from a dynamic work environment that puts people first. Wherever you are in your journey, we have a place for you. Here are some of the attractive benefits we offer:
- Competitive Salary plus eligible for annual bonus payment
- Complete benefits packages (medical, dental, 401k, employee stock plan, etc.).
- People Perks which allows for great discounts on food and fuel.
- Vacation / PTO time
- Work in a collaborative, dynamic and high performing team.
- Work for a leading, innovative, and growing company in convenience stores operations.
- Fortune 500 company and a 3-time Gallup Exceptional Workplace Award Winner.
- Tuition reimbursement of $5,000 per year.
- Learning opportunities to develop new skills and to evolve professionally in a fast-growing company.
INTERESTED?
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
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