Manager Client Svcs/ Technical Support Job Listing at City National Bank in Austin, TX (Job ID 10161)

Description

MANAGER CLIENT SVCS/ TECHNICAL SUPPORT WHAT IS THE OPPORTUNITY? The Client Services & Tech Support Manager position is responsible for responding to and handling a broad range of complex operational and data issues for our external clients and all levels of bank colleagues with regards to Mortgage Finance Group's system of record - Promerit. They are the System Administrator for Promerit as well as other Mortgage Finance Group's applications such as Business Suite and MERS. They are considered first level support for these applications. They are also the primary point of contact for any Promerit data request from Risk, Audit, IT, Data Governance, Regulatory Reporting, Data and Analytics and other groups across the bank. They must be familiar and able to answer questions on the Promerit daily copies to CityData/DataHub or the nightly files to End of Day Contract and the quarterly CCAR submission. In order to do this they must have an advanced understanding of the Promerit application and specifically the Promerit data structure and how the tables are related. Additionally, the Client Services & Tech Support Manager will provide analytics and reporting for Mortgage Finance Group and have the ability to translate their data requests into solutions/approaches driven by data analysis, business acumen, creativity, and effective communication. What you will do

• Promerit Application Support for both internal and external customers - 25%
• Data Analytics and Reporting - 50%
• Operations/CNB Support - 25%
• Ability to receive and act on various data requests from both internal and external clients and translate them into relevant queries, department reports, or customer specific projects.
• Monthly billing, co-warehouse settlements and custodial reconciliations with updates to Promerit.
• Ability to analyze and document business requirements and then make the appropriate modifications to Promerit
• Recommend and implement improvements for System Administration tasks
• Responsible for technical break/fix support for Promerit application
• Keeps informed of existing and evolving best practice, industry standards and technologies.
• Fosters and maintains good relationships with colleagues to meet expected customer service levels.
• Develop and maintain positive, productive, and professional relationships with key business partners to meet expected customer service levels.
• Leads major incident calls as the subject matter expert for MFG's system of record
• Primary point of contact for any vendor related issues
• Delivered integral products and features within Promerit to fulfill business initiatives

Must-Have*

• Bachelor's Degree or equivalent
• Minimum 8 years of experience with IT systems in financial services firm
• Minimum 5 years of experience in warehouse lending/mortgage banking

Skills and Knowledge

• At least five year's experience working with MS Excel, Access, and SQL
• Advanced understanding of accounting and banking fundamentals.
• Advanced understanding of data mining techniques and the ability to work with various different tools.
• Advanced understanding of relational databases
• Basic understanding of warehouse lending system platforms preferred
• Strong interpersonal, written and verbal communication skills with demonstrated ability to work in a team environment.
• Strong planning, organizational, problem-solving and troubleshooting skills.
• Strong technical skills with the ability to quickly learn the Promerit warehouse application.
• Strong working knowledge of Microsoft Word, Excel, Excel VBA, Access, and SQL.
• General Knowledge of Mortgage Banking

Compensation Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.' ABOUT CITY NATIONAL We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.

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