Sales Support Officer III - (TMSSO) Job Listing at City National Bank in Los Angeles, CA (Job ID 12679)

Description

SALES SUPPORT OFFICER III - (TMSSO)
WHAT IS THE OPPORTUNITY? This position provides comprehensive support and backup to the TM Sales Officer in all areas of the sales cycle and post-sales implementation process within an assigned sales territory. Support includes business development activities, treasury management sales, and request for services, marketing activities and implementation. This position as it relates to implementation include "owning" the request for new product set up, ensuring products are properly set up in accordance with published service level agreements, providing technical support to clients concerning product usage and functionality and ensuring client satisfaction.
WHAT WILL YOU DO?

• Assists the treasury management sales officer in the development and preparation of client proposals, pro-forma's and requests for services. Adheres to all published turnaround time schedules.
• Provides in-office phone sales support for the assigned direct sale and marketing efforts of treasury management products and services via the Sales Support Hotline. Activities generally include, but are not limited to, assessing client/prospect needs to recommend solutions designed to reduce client costs and/or client's cash flow operations, referring client/prospect to appropriate channels (e.g., Sales Officers, Customer Service/Implementation, etc.) and tracking hotline activity.
• Attend TM Sales and product meetings and contribute as appropriate. Assist assigned Treasury management sales officer as backup for on-site sales calls as schedule permits.
• Distributes treasury management service documents and agreements. Prepares and distributes product information and other marketing materials when service documents, agreements, or product information are not readily available to sales officer.
• Maintains positive relationships with all units within the bank by providing product/service information, and supporting the line unit's business development and client retention efforts.
• May attend regional/banking office meetings to present product/service information or conduct line-training activities at the request of sales officer as schedule permits.
• Participates on special projects or task forces as requested. Supports sales objectives that are consistent with overall division objectives. Maintains an awareness of market conditions and customer buying criteria and provides current information that may be used in the development and/or delivery of treasury management services to the appropriate manager.
• Assists both internal and external clients with product and implementation questions. Provides technical support to clients concerning product usage and functionality. Responds to customer requests and provides product/service information.
• Maintains a proactive commitment to established Bank programs, such as CustomerFirst, Community Reinvestment Act (CRA) and Equal Employment Opportunity.
• Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).

WHAT DO YOU NEED TO SUCCEED?
Required Qualifications*

• Minimum of 4 plus years of general banking experience or equivalent training
• Minimum of 4 plus years of Microsoft Office Suite (Excel, PowerPoint, etc.)
• Minimum of 4 plus years of Treasury Management and/or Commercial Card, Sales, Support or Operations experience

Additional Qualifications

• Preferred degree from a four year college or university with concentration in a discipline directly related to the financial services industry or equivalent job experience.
• Sufficient experience in the banking industry showing an understanding of basic banking operations and treasury management processes.
• Proficient in the use of network and PC based software applications including menu driven work processing, spreadsheet, database, and information reporting software.
• Strong written and verbal communications skills.
• Ability to gather, arranges, compile, interpret, analyze, summarize and evaluate information and data to formulate conclusions and recommended actions.

WHAT'S IN IT FOR YOU? Compensation Starting base salary: $31.39 - $50.14 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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