Change Management Specialist (SPA II) Job Listing at City of Edmonton in Edmonton, AB (Job ID 54164)

Description

The City of Edmonton is undertaking a significant digital transformation. As aChange Management Specialist on the Enterprise Commons project, you'll report to the Enterprise Commons Business Transformation Lead, focusing intensely on the people's side of this change. You will be part of delivering the Change Management Approach to maximize people leader and employee adoption and minimize resistance across changes in processes, systems, and culture. A core function is serving as a primary coach and advisor, guiding executive sponsors, managers, and product owners on change leadership best practices. You will work closely with the Business Readiness team, Human Capital Management project team and the Employee Services division, ensuring change principles are embedded directly into their operations to achieve organizational success.

What will you do?

• Applies change management processes and tools to create strategies to drive project or initiative success and change adoption
• Prepares for change by assessing the magnitude of change, identifying key stakeholders, conducting impact analyses, performing stakeholder analyses, and assessing organizational change readiness
• Evaluates stakeholder readiness, desired project/initiative results, potential resistance and performance gaps in order to facilitate change from current state to desired state
• Defines and measures success metrics and monitors change progress
• Performs qualitative and quantitative assessments of change success and change adoption and develops strategies to address challenges, risks or gaps
• Identifies and monitors evolving project/initiative deliverables, including changes in scope and potential conflicts, develops and implements plans to remove barriers and resolve issues
• Lead/facilitate and execute stakeholder engagement sessions throughout the project/initiative
• Coordinates with peers to ensure alignment of change management plans across Enterprise Commons teams
• Consults and coaches project teams to incorporate agile, innovative and adaptable change management methods to increase success of projects and initiatives
• Provides change management expertise to leaders and teams across the City through presenting, coaching and guiding internal stakeholders on employee experience and change management best practices and approaches
• Possesses deep knowledge of change management principles, practices, methodologies and tools
• Demonstrates proven experience in applying these solutions to drive sustainable business results
• Works closely with areas across the City to gain a deep understanding of business processes and the related change impacts
• Other related duties