Description
Join the Legal Services Branch as a Claims Assistant, where your precision and organizational skills will be the foundation for the City's insurance and claims process. In this critical support role, you will assist our team of Claims Adjusters by managing the end-to-end flow of claim-related information and correspondence. This involves compiling documentation, drafting correspondence, and meticulously maintaining claim files to ensure accuracy and a clear audit trail. You will act as an integral part of communication, liaising with claimants, external counsel, community partners, and various internal departments. Success in this position requires discretion, a strong understanding of claims procedures, and a proactive approach to meeting deadlines within a fast-paced and sensitive legal environment.
What will you do?:
- Under adjusters' direction, assist with communication with claimants, legal counsel, and external service providers, drafting and finalizing correspondence such as information requests, denial, and settlement letters
- Proactively support the adjusters with research and collection of critical third-party documentation, including police reports, property damage estimates, and medical records, to prepare comprehensive claim packages for adjuster review
- Accurately initiate and process financial transactions for approved claims, including preparing cheque requisitions and EFT forms, while ensuring all payments are supported by required legal documentation
- Manage a systematic Bring Forward system to track critical legal deadlines, such as limitation periods and pending actions, proactively flagging these timelines for the Adjuster to ensure timely compliance with the Rules of Court
- Perform essential administrative and logistical duties, including accurate data entry into the claims management software (iVos) and other systems (SAP/Ariba), and coordinating external meetings and claim reviews
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