CPIC Information Operator I - CPIC Support Job Listing at City of Edmonton in Edmonton, AB (Job ID 52692)

Description

The Edmonton Police Service, in cooperation with other agencies and the citizens of Edmonton, is integral in preserving the quality of life in our community by increasing public safety and security. Join the CPIC (Canadian Police Information Centre) Unit where we offer a dynamic work environment and challenging and rewarding career opportunities, variety of work, and the ability to contribute to your community. 

Reporting to the CPIC Support Supervisor, we are seeking a CPIC Support Training & Administrative Coordinator to support training consistency within the CPIC Support Unit. This role ensures new trainees receive structured classroom training for a minimum of two weeks, with extended training if staffing levels require it. The ideal candidate will also provide backup support to the CPIC Support Supervisor and assist with various operational responsibilities:

• Conduct structured classroom training for new trainees, ensuring consistency and quality in onboarding.
• Extend operator training as needed before trainees join their designated teams.
• Provide backup support and technical assistance for the CPIC Support Supervisor.
• Offer additional coverage during break times/lunches or integrate into short-staffed teams when training is not required.
• Update and maintain the OneNote training manual and ensure accuracy in reference materials.
• Manage the CPIC Support email inbox and respond to inquiries efficiently.
• Support the Niche UA changeover, revamping the OneNote reference manual with updated screenshots and content.
• Assist CPIC Supervisors with JO Warrant requests, facilitating charge requests in court.