DARK Haunt Monitor - Usher Job Listing at City of Edmonton in Edmonton, AB (Job ID 55887)

Description

DARK is Fort Edmonton Park's premier, large-scale Halloween festival, delivering an immersive experience through intense haunts, scare zones, roving performers, and high-energy entertainment. In the pivotal role of Haunt Monitor, you serve as an essential frontline ambassador, tasked with sustaining the event's atmosphere while prioritizing the safety and well-being of both guests and performers. Positioned within dark, immersive attractions, you will help guide the flow of event attendees, monitor crowd behavior, and ensure respect for our historic facilities and creative props. You will also act as a vital line of defense for our scare actors, actively looking out for their safety and health throughout the night. Working closely with Scare Leads and event staff, you will help deliver an unforgettable, adrenaline-pumping experience in a fast-paced autumn festival environment.

What will you do?

• Enforce attraction guidelines and ensure guests interact respectfully with scare actors, props, and historic buildings
• Encourage continuous guest movement and manage operational traffic pinch-points using provided safety tools
• Monitor the health, safety, and well-being of scare actors, stepping in or alerting supervisors if someone is unwell or in distress
• Deliver polite, patient, and professional customer service within a dynamic festival environment
• Apply de-escalation techniques when handling disruptive behavior or alcohol/substance policy violations, escalating to security when necessary
• Provide wayfinding and clear communication during emergency situations or guest redirections
• Promptly report any incidents, injuries, or site hazards to the Scare Lead

Qualifications

• Completion of a High School Diploma or GED
• Experience providing customer service at a live entertainment venue or in a related setting

Assets:

• Previous experience in security services, event operations, or crowd management

Skills required for success:

• Strong interpersonal and customer service skills, with a proven ability to resolve conflict respectfully
• Excellent problem-solving abilities and sound judgment in high-energy or high-conflict situations
• Working knowledge or understanding of de-escalation and conflict management techniques
• Clear verbal and written communication skills, including the ability to relay operational instructions effectively
• A strong team-oriented mentality with a commitment to maintaining a positive and supportive workplace culture
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment:

• Ability to work evening, weekend, and night shifts during the autumn event season
• Ability to perform physical duties including standing, walking, and navigating dark spaces for extended periods

Work Environment:

• Operates onsite in both indoor and outdoor environments across varying autumn weather conditions (cold, rain, snow)
• Dynamic, fast-paced event atmosphere featuring low light, loud noise, special effects, and dark or confined structural zones

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits

Up to 25 temporary part-time positions for up to 3 months

Hours of Work: Up to 39 hours per week

Salary Range: $20.320 Hourly

Recruitment Consultant: JP/JR

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title: PS - Usher/Ticket Taker/Gate A
Posting Date: Aug 14, 2026
Closing Date: Aug 21, 2026 11:59:00 PM (MDT)
Number of Openings (up to): 24 - Temporary Part-time
Union: CUPE Local 30
Department: Community Services
Work Location(s): Fort Edmonton Park, 7000 - 143 St (Fox Dr & Whitemud Dr) Edmonton T5J 2R7

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