DATS Dispatcher Job Listing at City of Edmonton in Edmonton, AB (Job ID 52734)

Description

Are you looking for a dynamic and rewarding career where you can make a real difference in your community? The City of Edmonton's Edmonton Transit Service (ETS) is seeking a dedicated and skilled DATS Dispatcher to join our team. 

In this role, you will play a crucial part in the coordination, scheduling, and assignment of trips to the DATS fleet, ensuring the safe and efficient transportation of clients. This position requires strong communication skills, the ability to problem-solve in a fast-paced environment, and a commitment to providing exceptional customer service. If you are passionate about helping others and thrive in a challenging environment, we encourage you to apply 

What will you do?

• Uses Trapeze modules, veolia and other systems. and databases to monitor, track and optimize on road performance of runs
• Maintain continual contact by radio and text messaging methods with operators and resolve on-road issues
• Ensure appropriate reporting and computer entry of all required on-road events
• Complete record keeping for passenger trips, operator start and end times, and incidents
• Ensure daily coverage of scheduled service assignments adhering to set guidelines
• Determine acceptance and assignment of same-day client trip requests to runs and communicate changes to operators
• Working in a safety-sensitive position you will initiate a response to and monitor all on-road emergencies
• Complete all required reports in a timely manner to enhance customer service and DATS support team assistance
• Communicate clearly during high-stress situations, maintain effective communication in a rapidly evolving environment
• Follow policies and procedures in alignment with the values and beliefs of DATS, Edmonton Transit & City of Edmonton
• Provide information related to roadways, construction and other unanticipated situations and events that may affect Operator and/or run performance
• Respond to incidents, accidents and on-road emergencies by contacting and/or dispatching the appropriate support area such as Transit Inspectors, Peace Officers, EPS, DATS Operations Supervisors
• Review runs with discrepancies, such as violations or no operator assigned with trips and/or overtime 
• Review daily reports to ensure runs correspond to current signup/spareboard processes and to the collective agreement; reconciles runs in the system to sign up or other documents as required