Description
The Community and Recreation Facilities Branch is looking for a dynamic, energetic, professional who loves to work outdoors.
Reporting to the Program Coordinator, Outdoor Adventure Experiences, the Program Assistant represents the City of Edmonton and all Outdoor Adventure programs including day camps, providing support to the Outdoor Adventure coordinators, by ensuring the delivery of high quality programs, customer service and equipment maintenance all year round.
The Program Assistant plays a vital role in ensuring staff accountability. This is achieved through effective supervision, the promotion of open communication, the provision of guidance and coaching, and by maintaining proper documentation and adherence to established protocols. This role involves supporting and supervising programs on a weekly basis, along with assisting in the direct delivery of up to three programs per week.
What you will do:
- Works outdoors all year round to provide and support Outdoor Adventure Programs : Drop-in, Individual registered and or School/group bookings
- Maintains equipment inventory, determines when to order replacements and supports coordinators with new equipment purchases as required
- Is familiar with and maintains all equipment that has broken down by appropriately fixing them, i.e. bikes, Kicksleds etc. and ensures equipment for Outdoor Adventure programs are safe, and in good working order, and that Instructors are well versed in the safe use of equipment
- Delivers and unloads equipment regularly for programs that take place year round, using City of Edmonton vehicles including trailers
- Assists in the creation and implementation of drop-in (no fee associated) and registered (revenue generated) programming, in collaboration with team members
- Establishes and sets program expectations with staff, as well as provides mentorship, coaching and Instruction
- Responds to customer comments and inquiries, providing excellent customer service and mentoring frontline staff to do the same as well as identifies service delivery or customer service issues and provides suggestions on corrective actions to supervisor and follows through or follows up as necessary
- Ensures that service levels are being met: staffing levels, service delivery, spaces and booking locations as needed for programs
- Formally evaluates Outdoor Adventure programs: Program and staff evaluation
- Ensures that program staff are up to date with safety policies, procedures and required certifications and ensures the appropriate documentation of all safety activities are captured
- Responsible for assisting in the interviewing, hiring, and training of all new staff as well as the collection/submission of weekly timesheets.
- Assist with market research, program stats, program set up, and creation of program posters
- Perform other related duties as required
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