Senior Business Analyst Job Listing at City of Edmonton in Edmonton, AB (Job ID 53288)

Description

The Senior Business Analyst for Fleet and Facility Services (FFS) is responsible for leading the branch's business planning, program development, project management, and financial reporting. By managing key performance indicators and ensuring high-quality service delivery, this role is crucial for building and sustaining trust with internal and external partners, citizens, and Council.

The Senior Business Analyst will be expected to work closely with and co-lead a variety of strategic initiatives and projects with colleagues and shared services support from all City Departments in fulfillment of Council, ELT, and Branch priorities.

Your success will be measured by your ability to achieve results in a respectful, inclusive and service-minded way. With a focus on the City of Edmonton's Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, key accountabilities include:

What will you do?

• Analyze and determine appropriate approaches and methodologies to business development, program development, and project management based on the scope and complexity of deliverables
• Conduct full life-cycle project management (initiating, planning, implementation, monitoring and controlling, and closing), strategy development, business case preparation, business planning, financial analysis, reporting/document writing, data analysis, policy drafting, contract recruitment and management where required
• Prepare and manage the branch's financial plans, covering both operational and capital budgets, as well as executing any required budgetary adjustments
• Lead the development, analysis and reporting of enterprise-wide performance metrics. This role is responsible for translating strategic objectives into measurable KPIs and providing actionable insights to senior leadership to drive business performance, operational efficiency and data-driven decision-making across the organization
• Develop and lead service design and delivery activities, evaluate existing section program and service offerings to identify shortcomings, develop and recommend customer-facing and operational programs, processes, and solutions to support optimal interactions between the Branch and the rest of the organization
• Ensure the objective projects are delivered in a manner that is consistent with the quality and timeline expectations of the project sponsors, and align with Council, ELT, and Branch strategies and priorities
• Determine and prioritize workflow, accountabilities and resourcing from within the Section, Branch, other City departments, and external vendors supporting projects
• Lead the development of governance, operating, and financial models where required during program and framework development
• Provide strategic advice and guidance to team members and senior leaders/project sponsors regarding the criticality, prioritization, and alignment of programs and projects to Departmental and Corporate deliverables
• Identify opportunities & recommend solution options to optimize process, improve service experience, and improve data quality to facilitate evidence-driven decision making
• Design research, collect, and interpret qualitative and quantitative data to inform project decisions
• Reviews Council/Committee/ELT reports for content and completeness, edits and provides direction to staff in their preparation
• Prepare reports and responses to Council motions or inquiries
• Responds to ad-hoc requests for information, confidential advice and prepares ad hoc reports to multiple management levels