IT Technician 3, University Police Department Job Listing at College of Southern Nevada in Baltimore, MD (Job ID R0145966)

Description

The College of Southern Nevada appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
• Please note that applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.

If you are unable to attach the required documents to your online application or need assistance regarding the application process, please contact the Talent Acquisition team within Human Resources via email at hr.recruitment@csn.edu or call (702) 651-5800 to be directed to the appropriate Recruiter.

Job Description

The University of Nevada, Las Vegas invites applications for IT Technician 3, University Police Department (UPD), Southern Command. This position serves as a helpdesk support role providing comprehensive IT assistance to UPD personnel. The successful candidate will work with minimal supervision, handling equipment deployment, system implementation, and serving as the initial point of contact for IT service requests. This role includes serving as the point person for ticket system implementation and has opportunities to lead special projects related to law enforcement IT.

Role of the Position

Helpdesk Support Operations (40% of time)

• Install software, resolve general technology needs, assist with use, error resolution, network connections, password reset, and service request coordination, referral, and escalation

• Serve as the initial point of contact for general IT service requests from UPD personnel

• Document all requests and related communication in the appropriate service management tool

• Make determinations on best-approach methods to solve general technology issues

• Work collaboratively with other IT professionals and university departments

Equipment Preparation and Deployment (30% of time)

• Prepare equipment for implementation, image computers, install operating systems and applications, adjust configurations, and setup accounts

• Deploy technology equipment, move, deliver, and setup hardware to user requirements

• Update inventory to reflect location and possession of property

• Prepare equipment for surplus when needed

Customer Service and Support (20% of time)

• Provide excellent customer service, listening and understanding user needs

• Solve problems, demonstrate eagerness to assist others, and exhibit professional disposition

• Understand the basic operations of the University, UPD and the higher education environment

• Work with minimal daily supervision at remote sites for extended periods

System Testing and Documentation (10% of time)

• Test implementation of new systems and document new and/or changes to services, tools, or applications

• Conduct and update inventory of department technology

• Create and maintain documentation of IT procedures and configurations

• Serve as point person for ticket system implementation, leading the deployment and optimization of service management tools

• Lead special projects related to law enforcement IT, including specialized software implementations and technology upgrades specific to police operations

Working Environment

This position operates within the unique environment of a university police department, requiring:

• Ability to work with minimal daily supervision and occasionally work unsupervised at other off-campus substations

• Understanding of law enforcement operational needs and confidential information handling

• Collaboration with multiple university departments and external IT support teams

• Physical demands including ability to bend, squat, climb stairs, lift up to 50 pounds occasionally, and work from elevated surfaces when needed

Professional Development Opportunities

• Opportunity to lead special projects in university police IT infrastructure

• Develop expertise in university law enforcement technology systems

• Cross-training in various IT specialization areas

• Gain experience with FERPA, NCIC, NCJIS compliance and IT standards best practices

Minimum Qualifications

Education and Experience: Graduation from high school or equivalent and four years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, two years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician II in Nevada State service; OR an equivalent combination of education and experience as described above.

Entry Level Knowledge, Skills and Abilities:

• Detailed knowledge of: Computer hardware, software, peripherals, and current computer technology and trends; help desk applications as used for change/problem management

• Working knowledge of commercially available operating systems and applications; principles and practices of computer systems and peripheral devices; user password security principles and practices

• General knowledge of database principles; network domains and login procedures; web browser capabilities and differences between intranets and the Internet

• Ability to: analyze problems, develop alternatives, and recommend appropriate solutions; assist users with problems and disseminate system information; create and maintain specific records/documentation; troubleshoot and analyze problems to determine appropriate resolution level; use utilities to check for network connectivity

COMMITMENT to DIVERSITY and CAMPUS VALUES

A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.

SALARY

Grade 30 Step 1, salary $52,722.00. In accordance with Nevada Administrative Code (NAC) 284.170, initial appointments to classified positions typically begin at Step 1 of the assigned grade. A "Step" refers to the specific rate of pay within a grade, as determined by the Division of Human Resources.

BENEFITS OF WORKING AT UNLV

• Competitive total rewards package including:
  • Paid time off, sick leave, and holidays
  • Excellent health insurance including medical, dental and vision
  • Comprehensive retirement plans and voluntary benefits programs
• No state income tax
• Tuition discounts at Nevada System of Higher Education (NSHE) schools
• Tuition discounts for spouses, domestic partners, and dependents

PERKS/PROGRAMS

• Employee recognition and appreciation programs
• UNLV athletics ticket discounts
• Statewide employee purchase program discounts
• RebelCard discounts on and off campus
• Wellness programming for all UNLV faculty and staff at no cost
• Opportunity for career advancements to leadership roles
• Connect with colleagues with shared interests 
• Personal and professional development opportunities
• A comprehensive onboarding program, Rebels: Onboard
• Support and resources available for veteran applicants — contact vetjobseekers@unlv.edu or visit our Veterans Webpage.

HOW TO APPLY

Submit a letter of interest (a cover letter is required) and a detailed resume listing qualifications and experience. If you are a veteran, please attach your DD-214 or other applicable official documentation to your application as evidence of Veterans or Disabled Veteran's status.

Attach ALL documents in the CV/Resume attachment section when applying.

Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. The resume must have a detailed description of the major duties that you performed as a part of each job; applicants must demonstrate that they qualify for this position. Education (including High School) and experience must be clearly documented. Your application will NOT be moved forward if your application is incomplete. Materials should be addressed to Ben Lawson, Search Committee Chair.

Applications must be submitted electronically through Workday. Please note that emailed materials will not be accepted.

If you are a veteran or eligible family member, we encourage you to apply. Learn more about resources and support for veterans at UNLV Veterans Services (https://www.unlv.edu/jobs/veterans), or reach out to us at vetjobseekers@unlv.edu.

Veterans are encouraged to apply. UNLV values the skills of those who have served. Learn more at Veterans Webpage or contact vetjobseekers@unlv.edu for support.

For assistance with the application process, please review instructions on How to Apply. For further assistance contact UPD Human Resources policerecruitment@unlv.edu.

SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES

UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the “Find Jobs” process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number in the search box.

If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.

PROFILE of the UNIVERSITY

Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity, and is a recipient of the Carnegie Classification for Community Engagement. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.

Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.

For more information, visit us on line at: http://www.unlv.edu

EEO/AA STATEMENT

The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person's age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. Women, minorities, and veterans are encouraged to apply.

TITLE IX STATEMENT

The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University's commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Mail Stop 1062, Las Vegas, NV 89154-1062, Campus Services Building (CSB) Room 246, Telephone: (702) 895-4055; Email: titleixcoordinator@unlv.edu, or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: 1-800-421-3481 FAX: 202-453-6012; TDD: 1-800-877-8339; Email: OCR@ed.gov; or to both.  

Information pertaining to the University's grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.

SAFETY AND SECURITY STATEMENT

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.

JOB CATEGORY

Classified

Exempt

Full-Time Equivalent 

Required Attachment(s)

Posting Close Date

Note to Applicant

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials.  

All document(s) must be received by 11:59 p.m. the day prior to the closing date posted on the job announcement.

This position may require that a criminal background check be conducted on the candidate(s) selected for hire.  

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.  

Schedules are subject to change based on organizational needs.  

CSN is responsive to serving the educational needs of a diverse and ever-changing community. CSN employs only U.S. citizens and aliens authorized to work in the U.S. CSN does not sponsor aliens applying for faculty, professional staff, or management positions (H-1B Visas) in the absence of exceptional circumstances as defined by the USCIS.