Regional Director of Operations Job Listing at Discovery At Home in Naples, FL (Job ID 982420)

Description

POSITION SUMMARY

The Regional Director of Operations (RDO) provides strategic and operational leadership for multiple home health agencies within an assigned region. This role is responsible for ensuring operational excellence, regulatory compliance, financial performance, and high-quality patient care across all branches. The RDO partners closely with clinical leadership and administrators to drive consistent execution of organizational goals while fostering a culture of accountability, collaboration, and patient-centered care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are typical for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Provide direct oversight and support to branch Administrators and leadership teams.
• Ensure consistent implementation of operational policies, procedures, and best practices across the region.
• Drive operational efficiency while maintaining high standards of care and service delivery.
• Lead change management initiatives and support growth, integration, and expansion efforts.
• Partner with clinical leadership to ensure compliance with CMS Conditions of Participation, state regulations, and accreditation standards.
• Monitor quality metrics including OASIS accuracy, clinical outcomes, patient satisfaction, and CMS Star Ratings.
• Support survey readiness, corrective action plans, and ongoing quality improvement initiatives.
• Promote a strong culture of compliance, documentation accuracy, and patient safety.
• Oversee regional financial performance, including revenue growth, margin improvement, and expense control.
• Review and analyze branch-level KPIs such as census, admissions, visit utilization, productivity, and case mix.
• Collaborate with finance and billing teams to optimize revenue cycle performance and reduce denials.
• Develop and execute action plans to address underperforming branches.
• Recruit, coach, and develop high-performing Administrators and operational leaders.
• Foster employee engagement, retention, and leadership development across the region.
• Ensure accountability through performance management, goal setting, and regular evaluations.
• Promote a culture that values teamwork, transparency, and continuous improvement.
• Support referral development and market growth initiatives in partnership with sales and clinical leaders.
• Build and maintain strong relationships with referral sources, community partners, and healthcare systems.
• Identify opportunities for service line expansion, operational scalability, and market differentiation.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• Bachelor's degree required; Master's degree preferred (Healthcare Administration, Business, or related field).  Clinical degree preferred but not required
• Minimum of 5–7 years of progressive leadership experience in home health or healthcare operations.
• Demonstrated knowledge of home health regulations, reimbursement, and CMS quality measures.
• Proven experience managing multi-site operations and driving performance improvement.
• Strong financial acumen and data-driven decision-making skills.
• Excellent leadership, communication, and relationship-building abilities.

Knowledge, Skills, and Abilities:

• Language Ability:
• Cognitive Demands:
• Computer Skills:
• Competencies:
  • Must demonstrate an interest in working with a senior population.
• Works primarily indoors in a climate-controlled setting.
• Possible exposure to chemicals as identified in the MSDS Manual.
• Possible high stress levels in relation to working under deadlines and within budget constraints.

• Ability to communicate effectively in writing and verbally.
• Ability to interpret, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management, public groups, and/or leadership as required.

• Ability to use Microsoft Windows, including Word and Excel. Ability to use email and the Internet. Ability to use electronic medical record platforms.