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Company: Dollar General
Location: Goodlettsville, TN
Career Level: Director
Industries: Retail, Wholesale, Apparel

Description

Company Overview:

General Summary:

Serves as the principal liaison between Supply Chain and Store Operations for key projects and communication. Role will manage all communications related to delivery schedules including unplanned disruptions and long-term updates. The role oversees the Transportation Operations Center in addition to all Outbound reporting and project support.

Job Details:

Duties & Responsibilities:

Communication and Store Projects:

  • Develop and manage cross-functional forum(s) between Store Ops and Supply Chain for problem resolution, communication/visibility, and process improvement.
  • Develop, maintain, and publish all supporting process documentation.
  • Lead the planning and communication of order processing and delivery updates, including short-term changes, disruptions, holiday deliveries, and long-term strategies.
  • Coordinate efficient delivery/pickup execution to support new store openings, remodels, relocations, inventories.

Transportation Operations Center (TOC):

  • Lead the Transportation Operations Center (TOC); operates 24/7 to provide support and after-hours customer service to drivers and stores.
  • Monitors all KPIs and staffing levels to ensure performance targets are being met with expected efficiency.
  • Cultivate a positive work environment that promotes team development while ensuring high-quality support and exceptional customer service for all stakeholders.
  • Investigate, partner with IT, and develop new technological solutions as needed to improve operations and elevate customer service.
  • Publish routine performance reporting and meet with key stakeholders to review performance and discuss any needed actions.

Reporting and Analytics:

  • Ensure all reporting is produced timely and accurately with appropriate insight.
  • Work cross-functionally with Distribution, Transportation, and Store Ops to collect data.
  • Oversee development of tools/reports to improve visibility and drive actionable insights related to: On-time delivery, asset utilization, communication, and claims/damages.
  • Provide data-driven recommendations to support operational decision-making and performance improvement.

Team Leadership, Performance Management and Development:

  • Responsible for professional development of all associates.
  • Develop goals, measure performance, provide feedback, and conduct evaluations.
  • Ensure appropriate staffing and talent exists across organizational structure.
  • Drive high levels of engagement and communication across organization.

Knowledge, Skills and Abilities (KSAs):

  • Strong verbal/written communication at multiple levels within the organization.
  • Strong ability to collaborate across teams and departments for effective solutions and execution.
  • Solid analytical & problem-solving skills with ability to develop and utilize tools that drive action & insight.
  • Proven ability to manage multiple projects and priorities in a fast-paced environment.
  • Proven ability to build and develop high-performing teams and relationships with key partners.
  • Base knowledge of Supply Chain technology and ability to stay connected with emerging solutions.
  • General knowledge of transportation terminology, systems, and regulatory requirements.
  • 25% Travel, monthly visits to TOC + infrequent DC visits. Availability to oversee 24/7 operation.
Qualifications:

Work Experience &/or Education:

  • Bachelor's degree in Supply Chain Management, Business Administration, or a related field preferred; equivalent experience considered.
  • 8+ years of experience in transportation, supply chain, or logistics operations, with a focus on reporting, analytics, and team leadership.


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