REFRIGERATION COORDINATOR Job Listing at Dollar General in Goodlettsville, TN (Job ID 2025-336271)

Description

Work Where You Matter: At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview:

General Summary:

This role is responsible for coordinating the day-to-day tasks necessary for ensuring the timely, permanent, and cost-effective resolution of reactive repair and maintenance services on all refrigeration units ranging from self-contained units, hybrid units, single condensing units, and rack systems. This role will also be responsible for replacement units and special merchandising rollouts working in conjunction with a broader team from other departments. The role will work closely with our manufacturers, suppliers, and vendors, ensuring parts, warranty items, and scheduled eta is met. They will manage the day to day reporting, exception reporting, and communication and provide our vendors and manufacturers are meeting KPI's. They will work closely with our store teams and field operators, ensuring that their maintenance needs are being addressed via Respond, Manage Path, and Email. Lastly, based on volume and demand, this person will slide deploy to assist across other trades such as HVAC, Roofs, Parking lots, Doors, Fixtures, and Plumbing.

Duties & Responsibilities:

• Support HVAC/Refrigeration maintenance issues to ensure repairs are made within the acceptable timeframe and budget and/or issue criticality.
• Review open issues daily and work with vendors to ensure issues are not aging without a clear path to resolution.
• Ensure vendors are operating at service levels that meet or exceed current expectations and drive vendor accountability by constant review of their performance in the following key areas:accurate dispatch based on criticality and current dispatch guidelines, missed ETA's, timely tech dispatch, quote submission, work completion and adherence to budgetary guidelines.
• Research and identify the root cause of consistent facilities maintenance issues and work with management team and vendor to ensure permanent repairs are made to eliminate unnecessary spend and store down time.
• Partner with Lease Compliance team if approving work on behalf of the Landlord to confirm allsteps have been taken to ensure maximum cost recovery (when applicable). 
• Mitigate reactive services repair costs.
• Review new vendor quotes daily and challenge vendor if quote doesn't accurately state problem or solution and/or pricing is not competitive.
• Decline/approve/escalate quotes in accordance with current facility care standard, dispatch guidelines and approval matrices.
• Request additional quotes from alternate vendors, if available.
• Participate in miscellaneous Store Facilities Management projects, as assigned. Drive performance consistently within the department.

Knowledge, Skills and Abilities (KSAs):

• Experience in Refrigeration and HVAC, required.
• Plumbing, Electrical and General maintenance knowledge is a plus.
• Excellent written and verbal communication skills.
• Strong organizational and project management skills with the ability to balance multiple projects of varying priorities and produce timely and accurate data.
• Customer driven with a strong commitment to customer service.
• Self-motivated team player with attention to detail.
• Working knowledge of Microsoft Office programs.

Work Experience &/or Education:

• Technical or Associates Degree preferred or 1-3 years relevant work experience.