Description
What's Under the Hood
DriveTime Family of Brands includes Bridgecrest, one of the country's leading auto finance servicers, managing roughly $30+ billion in receivables and helping customers across a wide credit spectrum stay on the path to vehicle ownership.
Responsibilities of the Job (Or Better Known as, Your Next Destination)
Collect past due payments and negotiate payment plans while maintaining positive relationship with customers. Create long term solutions to help customers maintain the quality of their loan while meeting or exceeding production goals.
Make inbound and outbound contact with customers regarding past-due balances (generally 1-60 days).
Educate, negotiate with, and build relationships with customers to influence them to make needed payments.
Effectively navigate multiple systems to review account information, process payments and accurately notate accounts regarding contact.
Utilize company resources to assist customers who are unable to make timely payments on their account to get back on the path to ownership.
Contact, or attempt contact with, customers who are delinquent.
Monitor and ensure regular follow up on all loan repayment agreements and analyze all customer accounts, Oversee all overdue accounts with help of automate systems and computers.
Assist customers with debt repayment plans; including modifications and deferments, Listen to customer's story and determine if debt can be collected.
Utilize computer systems to handle skip tracing.
Maintain positive working relationships with the Loan Servicing team .
Knowledge, Skills and Abilities (The Good Stuff)
You'll know or quickly learn the ins and outs of the Fair Debt Collections Practices Act, so every customer conversation stays compliant and above board.
You're coachable — you take training and feedback in stride and roll with changes to process, scripts, or call flow without missing a beat.
You handle sensitive customer and account information with discretion and care.
You're a natural negotiator, comfortable walking customers through their options and finding solutions that work for everyone.
You stay cool under pressure, bringing patience and empathy to every call — even the tough ones.
You're motivated by goals and take pride in hitting your monthly Collection, Call Time, and Quality Assurance targets.
Requirements (What You Need to Get the Job Done)
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Contact center experience in the financial services industry preferred
Ability to pass a drug test and background check.
Perks
Full medical/dental/vision, 401(k), tuition reimbursement, wellness program, competitive pay, game room, in-house gym, social events, employee rewards, and PTO for full- and part-time employees.
Anything Else?
Great Place to Work Certified, recognized for diversity, culture, leadership, and workplace health. Hiring is contingent on background and drug screening. Equal Opportunity Employer.
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