Process Manager-Financial Services Job Listing at DriveTime in Dallas, TX (Job ID R8304)

Description

What's Under the Hood

Bridgecrest, one of the country's leading financial servicing providers, services roughly $15 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

Bridgecrest recently launched its newest affiliate GoFi. Established in 2022, GoFi is headquartered in Dallas, Texas with a mission to deliver a comprehensive, fully integrated auto finance product allowing the best brands to deliver the best customer experience. By implementing state of the art technology, we provide an off-the-shelf service to make integration with GoFi as seamless as possible.

That's Nice, But What's the Job?

This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire at this time. 

In short, we believe Process Management will enable us to be the best in class servicing organization that provides ‘Peace of Mind' and ‘Agility in Innovation' to all the stakeholders. The Process organization is central to improving customer experience outcomes, lowering operating expenses and building a quality centric culture across the organization.

In long, our Process Engineer is responsible for:

• Define, Measure, Analyze, Improve, and control processes within GoFi and spanning across shared services within the Drivetime family of companies

• You will lead the objective of ensuring that the processes are well designed, and controls are built effectively to ensure that processes meet or exceed requirements (Intent = Execution)

• You will lead the design and management of Operational KPIs and provide monthly summary, trends to the Sr. Leadership team, which will include building, influencing and executing corrective/improvement ideas

• Manage the Policies and Standard Operating Procedures, including working with compliance to update it when business strategy or process changes

• Continuously identify and implement high leverage opportunities for process improvement

• Lead large scale process improvement projects

• Enable and facilitate many small scale ‘Kaizen - Special Ops' continuous improvement projects across Operations

• Develop QA program across operational workstreams

So What Kind of Folks Are We Looking for?

• Intellectual curiosity. Why? What? How? Do you find yourself always wanting to learn more and broaden your knowledge base? If so, this could be the role for you.

• Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.

• Killer analytical and reporting abilities. You'll need the capability to analyze data and in return, prepare timely reports on your findings.

• Master multi-tasker. We are looking for someone that is not only good at multi-tasking but thrives in it.

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.

• A mind for the details. Okay we know "detail-oriented" is on about every job description - but we really mean it!

The Specifics:

• Process and analytical oriented, with skills across process, quality, statistics, technology and people management

• Lean, Six Sigma certification is a plus

• Undergraduate degree in STEM

• Excellent people influencing skills

• Understanding of the Servicing and Collections policies as it relates to Financial services business

• Excellent communication and presentation skills

• Ability to manage multiple tasks and initiatives in a fast-paced culture

• Proficient in Excel and basic data analytical tools in Excel

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!

• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!
• Give Us a Reason (or not), and We'll Celebrate.  Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other's company outside of day-to-day work.
• Smart-Casual Dress. Come dressed in jeans (you'll fit right in with the rest of us).

• Paid Time Off & Paid Holidays. Not just lip service: we work hard, to play hard.

Anything Else?  Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here.  We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!