Description
Description & Requirements The Job:
- The IT Support Associate, assists and provide technical support responding to client issues, doing effective troubleshooting, providing solutions to non-routine issues, and customer notification or escalation as necessary.
- Provides support and solutions to customers with technical problems, applications, and information technology issues.
- Use an IT Service Management or ticketing system to manage incidents and service requests.
- Diagnose non-routine hardware and software problems and replace defective components.
- Escalates incidents, service tickets and requirements to meet business objectives.
- Ensures problems are being identified, addressed and resolved in a timely manner.
- Provides case status updates to management and end users.
- Uses analytical skills to resolve non-routine issues.
- Ability to complete and maintain basic work and project records.
- Working as part of the team.
- Ability to identify and seek needed information / research skills.
- Problem Solving skills.
- Bachelor's Degree / Diploma (Tech University is preferred)
- Good verbal communication skills with English Language
- Experienced in gaming industry is preferred.
About Epicor
At Epicor we know that success comes from working together. Everyone has a role to play, and it's the essential partnerships across our company that are crucial to our customers' success and our growth as a business.
We're truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We're proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.
Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.
We are an equal-opportunity employer.
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