Technical System Specialist - L2 Job Listing at Epicor in Budapest (Job ID 24337)

Description

Description & Requirements

Technical System Specialist

The Technical Systems Specialist is responsible for diagnosing, debugging, repairing, installing, configuring complex computer systems, operating systems, technical applications, complex software, integrated peripherals, networks and/or other complex electro/mechanical hardware. The Analyst will be responsible for providing technical support to customers, fellow product support staff, field engineers, and technicians.

What you will be doing:

• Confers with customers via web portal and email to diagnose technical and/or system problems and troubleshoot, repair and test solutions.
• Interact with customers in performing testing, support and troubleshooting technical functions remotely.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Provides expertise regarding installation, troubleshooting and performance tuning of Epicor products, 3rd Party software & component integration, operating systems, complex technical software applications that tightly integrate with the main ERP software system.
• Provides excellent customer management including excellent communication. responsive follow through and advocacy for customer issues.
• Report design problems or bugs to the appropriate team.
• Follows procedures to troubleshoot known issues.
• Assists in mentoring other team members.
• Contributes to and uses the department's knowledge base articles and FAQ's.

What you will likely bring:

• Strong technical skills with a strong desire to dig in and learn.
• Ability to effectively communicate well both verbally and in writing with customers in English
• Good customer experience skills
• Strong problem solving and troubleshooting skills
• Strong PC skills (including email communication, Windows PC navigation, configuration, settings, and ability to research via the web)
• Requires multitasking, good organization skills to produce quality work and manage all day-to-day activities in call tracking system.
• Experience in two or more of the following areas: Windows Server 2012 and later, System Administration or networking, SQL database management and/or Oracle database management
• Requires working on problems of moderate scope, where analysis of situation requires a review of identifiable factors.
• Must be able to exercise judgment within defined procedures to determine appropriate action.

The Global Support Team 

The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We'd love to have you join us.

About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it's the essential partnerships across our company that are crucial to our customers' success and our growth as a business. 

We're truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We're proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless. 

We are an equal-opportunity employer.