Regional Customer QE Job Listing at Flex in United States of America (Job ID WD199944)

Description

Job Posting Start Date 05-02-2025 Job Posting End Date 07-28-2025Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a/an Regional Customer QE (US Remote)

Reporting to the Director, Quality the Regional Customer QE (US Remote) will be responsible for leading and managing warranty programs across all product lines and global regions within our electrical manufacturing operations. This strategic role ensures warranty data is accurately collected, analyzed, and translated into actionable insights to drive product improvements, enhance customer satisfaction, and reduce warranty costs. You will serve as a key liaison between engineering, manufacturing, quality, customer service, and regional teams.

What a typical day looks like:

• Oversee and standardize warranty processes across manufacturing sites and regions, ensuring consistency and compliance with corporate policies.
• Review and process warranty claims in accordance with company policies and customer agreements.
• Analyze global warranty data to identify trends, systemic issues, and opportunities for product or process improvements.
• Collaborate with engineering and quality teams to investigate complex or high-impact warranty cases and ensure proper root cause analysis and corrective actions (CAPA).
• Lead cross-functional warranty review meetings to present findings, KPIs, and recommendations.
• Develop and maintain warranty metrics dashboards, including cost of warranty, return rates, and field failure rates.
• Work closely with customer service and field support teams to resolve escalated warranty claims and maintain positive customer relationships.
• Interface with suppliers regarding warranty issues related to externally sourced components and drive supplier corrective action when needed.
• Provide warranty risk assessments and feedback during new product development and design reviews.
• Manage documentation and compliance with applicable standards and regulations (e.g., ISO 9001, UL, CE, RoHS).
• Benchmark industry best practices and implement improvements to optimize the corporate warranty process.

The experience we're looking to add to our team,

• Bachelor's degree in electrical engineering, Mechanical Engineering, Electronics Engineering, or a related technical discipline.
• 7 + years of experience in warranty, quality, or reliability engineering, with at least 2 years in a corporate or cross-site role.
• Deep understanding of electrical components, systems, and manufacturing processes.
• Proficient in data analysis and visualization tools (e.g., Excel, Power BI, Minitab, or similar).
• Experienced in root cause analysis methodologies (8D, FMEA, 5 Whys, Fishbone).
• Strong project management, communication, and cross-functional leadership skills.
• Ability to travel 50% to manufacturing sites and customer locations

EC37

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Pay Range (Applicable to US Remote). Due to this role being remote, the actual pay range will vary depending on the geographical location of the candidate $79,900.00 USD - $109,900.00 USD Annual Job Category Quality

Is Sponsorship Available?

NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

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