Sr. Dir, Customer Digital Platforms Job Listing at Flex in Austin, TX (Job ID WD234224)

Description

Axiom builds the digital and electrical infrastructure powering the AI era. We design, build and deploy integrated power, thermal and compute solutions that help data centers, utilities and innovators scale faster, operate more efficiently and meet growing demand.

Built on decades of manufacturing expertise, global operations and a proven ability to deliver complex systems at scale, Axiom combines innovation with real-world execution. We're helping close the gap between what the future demands and what the world can deliver.

At Axiom, you'll take on meaningful challenges, be trusted with real responsibility, and work alongside people who value candor, collaboration, and continuous learning.

We are seeking a visionary Senior Director, IT of Digital Customer Experience to lead the transformation of how we engage with our most strategic customers through digital innovation, data intelligence, and AI-powered experiences.

This leader will be responsible for designing and executing a next-generation customer engagement strategy focused on the company's most strategic accounts. The role will create a unified Customer 360 experience by integrating data and workflows across Salesforce (SFDC), SAP S/4HANA, pricing systems, MES platforms, supply chain systems, engineering applications, and customer service platforms to establish a comprehensive knowledge layer for each customer.

Working directly with Global Account Managers (GAMs), Sales Leadership, Marketing, and key customers, this individual will identify friction points across the customer lifecycle and develop digital solutions that improve transparency, responsiveness, collaboration, and ease of doing business.

The ideal candidate combines expertise in Sales Operations, SIOP, Supply Chain, Customer Experience, Digital Products, and Enterprise Data Platforms to drive measurable improvements in customer engagement, customer satisfaction, and strategic account growth.

Key Responsibilities

Strategic Customer Experience and Engagement

Develop and execute a digital experience and engagement strategy focused on the company's top strategic customer accounts.

Partner closely with Global Account Managers, Sales Leaders, Executive Sponsors, and Customer Operations teams to understand customer priorities and account growth strategies.

Establish executive relationships with key customers to understand business objectives, challenges, and opportunities to improve engagement.

Act as the voice of the customer within the digital organization, ensuring investments are aligned to customer value creation.

Customer Journey Innovation & Experience Design

Lead customer journey mapping initiatives across strategic accounts.

Identify friction points, manual processes, delays, data gaps, and inefficiencies that negatively impact customer experience.

Prioritize opportunities to simplify, streamline, automate, and digitize customer interactions.

Design intuitive digital experiences that enhance collaboration between customers and internal teams.

Create digital experiences that improve visibility across planning, engineering, manufacturing, supply chain, fulfillment, quality, and service processes.

Develop and maintain a multi-year roadmap of customer-centric digital capabilities aligned to strategic account priorities.

Customer 360 & Enterprise Knowledge Layer

Design and implement a Customer 360 platform that provides an integrated view of customer relationships, opportunities, programs, operational performance, service history, and strategic initiatives.

Integrate data across:

Salesforce CRM

SAP S/4HANA ERP

Pricing and CPQ platforms

Manufacturing Execution Systems (MES)

Supply Chain systems

Engineering and NPI platforms

Service and support applications

Data and AI platforms

Build an enterprise knowledge layer that delivers contextual insights for customers, account teams, and executives.

Leverage AI, analytics, and knowledge graph technologies to transform enterprise data into actionable customer intelligence.

Digital Customer Experience Platforms

Develop customer-facing portals, collaboration platforms, dashboards, and AI-powered experiences that drive proactive engagement.

Enable customers to access real-time information related to:

Forecasts and demand

Inventory positions

Order status

Manufacturing progress

Program milestones

Quality performance

Supply chain visibility

Service and support interactions

Drive adoption of self-service and digital collaboration capabilities for strategic accounts.

Grid-to-Chip Digital Solution Experience

Partner with Marketing, Product Management, and Commercial teams to digitally showcase the company's end-to-end Grid-to-Chip capabilities.

Define innovative methods to digitally represent the company's full solution portfolio, helping customers visualize integrated solutions spanning:

Power Infrastructure

Data Center and Compute Platforms

Engineering Services

Manufacturing Services

Supply Chain Solutions

Lifecycle Services

Create interactive digital experiences that support solution discovery, customer education, and strategic account engagement.

AI-Powered Customer Engagement

Leverage AI, intelligence platforms, conversational interfaces, and advanced analytics to personalize customer experiences.

Utilize predictive insights to proactively address customer needs and improve decision making.

Develop AI-enabled customer experiences that reduce effort, improve responsiveness, and increase strategic engagement.

Drive innovation in Agentic AI and customer-facing digital assistants to support collaboration and information discovery.

Required Qualifications

Bachelor's degree in Business, Supply Chain, Engineering, Information Technology, or related field.

12+ years of leadership experience in Digital Transformation, Customer Experience, Sales Operations, SIOP, Supply Chain, or Enterprise Platforms.

Demonstrated experience leading customer-facing digital platform initiatives.

Deep understanding of customer lifecycle processes in complex manufacturing or technology environments.

Experience building Customer 360, Digital Customer Experience, or Customer Engagement solutions.

Strong executive communication and relationship management skills.

Experience interacting directly with strategic customers and executive stakeholders.

Preferred Qualifications

Experience within Industrial Manufacturing Companies, Industrial Technology, Data Center Infrastructure, or High-Tech industries.

Experience supporting large global enterprise customers and strategic accounts.

Experience with AI, Digital Twins, Customer Data Platforms (CDP), CRM and modern customer engagement platforms.

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Application Deadline:

Applications for this job position will be accepted for at least five days following the job posting start date below and continuing until the end date below or until the position is filled. This posting may close sooner due to application volume.

Is Sponsorship Available?

Axiom is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Axiom, you must complete the application process first).