Suspension Technician I Job Listing at Fox Factory in Fletcher, NC (Job ID JR107867)

Description

What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq. 

Not only do we provide competitive wages, you will also have access to great benefits and employee

discounts. But more importantly, it's a fun environment where we truly enjoy working as a team and

bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch

with us by submitting your application. We look forward to hearing from you!

Position Summary:

The Bicycle Service Technician is responsible for the repair of FOX Bicycle suspension which may be in for routine service or repair of defects under the warranty period.

• Ensure timely repair, preferably within 48 hours of receiving the product.

• Inspect, clean, and repair FOX products to factory standards.

• Maintain a clean and organized work area.

• Advise Service Manager of any new problems seen with products.

• Be empowered to question the reason that said Fox product may be in for a Warranty Evaluation.

Position Responsibilities:

• Complete tear down and rebuild of FOX bicycle products.

• Clean and inspect all internal and external assemblies for wear or damage.

• Contact Service Writer if repair will cost more than original estimate given to the customer.

• Ensure proper function and quality standards set by FOX on all repairs.

• Follow all processes and procedures that are in effect for the operation of the department.

• Maintain a safe work environment by adhering to all safety regulations within the department.

Specific Knowledge, Skills or Abilities Required:

• Ability to use tools properly without damaging products.

• Good communication skills to explain in detail mechanical problems with product.

• Moderate computer skills. Ability to use data base for part searches, etc.

Competencies:

• Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.

• Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.

• Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation, and mutual respect. 

• Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.

• Decision Making and Judgment: Makes timely, informed decisions that consider the facts, goals, constraints and risks.

• Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; makes an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees' development.

Position Qualifications:

Education: High School Diploma

Experience: Previous Bike suspension experience is a plus.

Work Environment and Physical Requirements:

• Requires walking, standing, bending and lifting for long periods of time

• Vision abilities required to validate and enter data on computer

Disclaimer:  This list does not represent all physical demands.  Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job.  Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.

Note:

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.  We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity

Fox offers an excellent compensation package and wide-ranging opportunities for professional development.  Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching.  Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.