Sr. Specialist, Retail Job Listing at Harbor Freight Tools in Calabasas, CA (Job ID 1397705)

Description

The Retail Sr. Specialist supports daily store operations, key initiatives, projects, and events across 1,600+ stores. This subject matter expert collaborates cross-functionally to execute improvements in processes and systems that improve efficiency, reduce costs, and enhance the store Associate and customer experience. This role acts as a bridge between the stores and corporate teams, using technical skills, operational know-how, and clear communication to continue making Harbor Freight the best place to work and shop.

Duties and Responsibilities

• Facilitate effective communication and collaboration between corporate, stores, and field leadership.         
• Gather, consolidate, and analyze qualitative and quantitative feedback on systems, processes, and store experiences. Diagnose performance issues using surveys, internal communication platforms, support tickets, and store visits, and recommend solutions to eliminate recurring challenges.
• Document requirements, project plans, business cases, processes (SOPs, resource guides, job aids, etc.), policies, and presentations in alignment with all standards. Validate that documentation clearly and concisely illustrates operational policies, procedures, and system functionality.            
• Lead analysis, testing, validation, and implementation efforts for process and system changes and deployments.       
• Support cross-functional workstreams to ensure projects meet stated objectives while remaining on time and on budget.        
• Develop and maintain subject matter expertise on retail systems and processes.   
• Additional duties as assigned.  

Scope

• Staff supervision and development: No
• Decision making: Moderate autonomy within stated parameters
• Travel: Up to 25%
• Flex Designation: Anywhere

The anticipated salary range for this position is $73600– $110,400 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company's 401k plan. Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.

Requirements

Education and Experience

Education Requirements

• High School or GED         
• Bachelor's degree in Business or related field preferred

Years of Experience

• 3-5 years working in a corporate environment and knowledge of retail operational processes
• 3-5 years working with a company that has brick-and-mortar store locations and knowledge of retail operational processes

Skills

• Customer Focus: Dedicated to exceeding the expectations of store teams, Field Leaders, and corporate partners.
• Technical Acumen: Has the functional and technical knowledge and skills to speak expertly on store operations, systems, and their team's functions.
• Organization: Work is managed methodically, and deliverables are detail oriented with a high level of quality.
• Communication: Ability to clearly and succinctly present information in a way that best engages and influences the audience.
• Prioritization: Juggles multiple projects with expert time-management skills. Holds self and others accountable for meeting deadlines and driving results.
• Interpersonal Savvy: Personable, collaborative team member that builds appropriate rapport and effective relationships.
• Analytical Thinking: Uses data and logic to inform recommendations and decisions.
• Problem Solving: Identify root causes and hidden issues. Uses critical thinking and creativity to provide long-term, scalable solutions.
• Specific software experience based on Retail Ops role:
• PI/Ops: Strong knowledge of Microsoft Office Suite (including intermediate Excel skills); SQL, Databricks or scripting knowledge is a plus;
• Comms: Strong knowledge of Microsoft Office Suite, particularly Word, PowerPoint, Excel, and Outlook a requirement;
• Design: Strong knowledge of Microsoft Office Suite, particularly Word, PowerPoint, Excel, and Outlook a requirement and Adobe Creative Suite

Physical Requirements
General office environment requiring ability to:

• Stand, walk, sit for extended periods of time.
• Speak and listen to others in person and over the phone and video conferencing.
• Use keyboard and read from computer screen and reports.
• The ability to lift up to 15 lbs.

Safety

• Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.

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