Description
Description of the Position: The ID Logistics Billing Specialist oversees the tasks of sending invoices to clients and monitoring outstanding balances, ensuring that each account is paid on time and fully. With a strong emphasis on organization, the Billing Specialist keeps track of how much money is owed and to whom it is owed to. They will follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed. In addition, the candidate will observe all company safety rules and assist in enforcement as appropriate. Responsibilities: * Establish and maintain a positive and effective relationship with the client through proactive communication. * Assist with verifying inbound and outbound transactions and entering billable charges in accordance with contracted rates. * Provide timely and accurate invoicing to the client in accordance with contracted terms. * Document customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. * Review and understand clients contracted terms and rates for all services provided. * Refer service related issues to the proper personnel for further investigation. * Confers with production, shipping, warehouse, or common carrier personnel to insure that all billable charges have been accounted for. * Compiles statistics and prepares various reports for management and clients. * Maintain orderly files and records for audit and reference. * Cross-train and assist with other Client Support functions as time allows. * Assist in the resolution of any disputed invoices and the collection of any past due invoices. * Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed. * Observe all company safety rules and assist in enforcement as appropriate. * Other duties as assigned. $17-18/hour #IND123 * High School Diploma or GED; or equivalent combination of experience and education; Bachelor's degree in business or similar discipline preferred * Verifiable billing, customer service, or related accounting experience. * Experience with accounts receivable and collections. * Strong computer and data entry skills. Windows, Word, and Excel required. * Strong written and verbal communication skills Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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