Description
Description of the Position:
Lead and train Customer Service team in logistics office and warehouse ensuring that phones are being answered and customer and vendor inquiries are addressed in a timely manner for the business needs. Will follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed. In addition, the candidate will observe all company safety rules and assist in enforcement as appropriate.
Responsibilities:
• Weekly Operations Report update sent to General Manager Distribution Center Manager and Warehouse Supervisor.
• Trains, delegates and supports training of new CSR’s and/or of newly added tasks to CSR’s
• Process ancillaries.
• Lead, execute and delegate the process of entering Chep/Peco truck dailys and emails to customer, ID Logistic leadership team and Inventory Control team
• Assists other CSR’s with daily issues.
• Updating DC breakdown of volumes.
• Input invoices into computer system.
• End of month billing and reconciliation.
• Inputting and receiving purchase orders.
• Inputting inbounds and outbound into applications.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries not immediately resolved.
• Research billing issues.
• Research misapplied payments.
• Recognize, document and alert the supervisor of trends in customer and vendor calls.
• Order office supplies through approved vendors.
• Supply safety vests and visitor badge for guests and vendors.
• Keep updated files of all vendors including invoices and purchase order numbers.
• Visitor log update.
• Weekly Operations Report update sent to leadership team and clients
• Lead, execute and delegate process and keep track of inbounds and outbounds on a daily basis and keep ID Logistic leadership and client informed.
• Transfer customer calls to appropriate associate
• Identify, research, and resolve customer issues using the computer system
• Recommend process improvements.
• Answer phones and respond to customer requests
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.
Benefits:
- Medical, Dental, Vision after 60 days of employment (Options available)
- 401K with matching program
- STD, LTD
- Vacation and sick time Accrual
- Friendly and Open-Door culture
Schedule: Alternative Work Schedule 2nd Shift, Rotating 10 and 12 hour shift
- Week 1: Sunday, Monday, Thursday, Friday 2:00pm - 12:30am
- Week 2: Tuesday, Wednesday, Saturday 2:00pm - 2:30am
Pay Rate: $25.00 Base Pay + Differential
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Qualifications
igh School Diploma or GED; or equivalent combination of experience and education
Two years related experience; or an equivalent combination of education and experience.
Must have excellent oral and written communication skills.
Must be proficient in Microsoft Excel, Word, PowerPoint and email applications.
Must be able to wear personal protective equipment appropriate for the work environment (e.g. protective footwear, protective eyewear, hearing protection, bump cap, gloves, etc.) in accordance with safety policies.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from associates, managers, regulatory agencies, and the public.
Ability to speak effectively with individuals at all levels within and external to the company and the ability to read and interpret documents such as safety rules, operating and procedure manuals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ration and percent and to generate and interpret graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
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