Associate & Resident Experience Coordinator Job Listing at Integral Senior Living in Norman, OK (Job ID 918108)

Description

Sooner Station of Norman is looking for a full time Associate & Resident Experience Coordinator.

The Associate & Resident Experience Coordinator is responsible for the onboarding and orientation of Team Members and New Residents. As well as providing timely and courteous transportation for the residents to and from various appointments and activities.

Integral Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care and lifestyle-focused senior living communities. Our company, which was built on our “Culture Keepers,” employees thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent experiences for our residents. 

Responsibilities:

• Communicates regularly with ED and Department Heads on the status of recruitment efforts.
• Initiates all required background checks post offer.
• Upon offer acceptance, initiates electronic onboarding ensuring the new hire completes the information timely.
• Ensures the new hire materials/forms and documents are professional and appropriate meeting Integral and regulatory requirements.
• Ensures all new hires complete required new hire documentation and training timely and according to regulatory requirements.
• Conducts a professional and thorough orientation with new hires, ensuring a smooth transition into the community and department.
• Monitors online learning portal classes for the new hire ensuring the new hire understands how to access and completes the training timely.
• Monitors and follows up on all PPD testing requirements, all license renewals, background checks and I-9s.
• Responds timely to all active and termed Team Member questions.
• Provides Human Resource policy guidance to both Team Members and leadership. Ensures Human Resource related policies are consistently followed.
• Strictly maintains confidentiality related to employment matters.
• Ensures Team Member Appreciation activities are carried out consistently and maintains a pulse on Team Member feedback/opinions.
• Runs Team Member reports monthly and monitors status of current Team Members. Ensures appropriate documentation is submitted by Department Head for all changes.
• Updates and maintains accurate Team Member information in the HRis. 
• Provides anniversary reports to Department Heads on a monthly basis and ensures reviews are issued timely.
• Contributes and assists with the compilation of information for weekly reports.

Driver Responsibilities:

• Responsible for providing timely and courteous transportation for the residents to and from various activities while providing quality service. 
• Assists disabled passengers into and out of vehicle.
• Secures passengers' wheelchairs to restraining devices to stabilize wheelchairs during trip.

Qualifications:  

• One to three years related experience and/or training; or equivalent combination of education and experience required
• Current state driver's license with an acceptable driving record in accordance with Federal Department of Transportation regulations.
• High school diploma or equivalent.
• Must be 21 years or older.
• Proficiency with Microsoft Office
• Experience in customer service environment, preferably in a senior living setting.
• Strong judgement and decision-making skills

• Competent in organization, time management skills and handling multiple priorities.
• Must be knowledgeable of all safety precautions and comply with safety measures.

• Benefits:
• In addition to a rewarding career and competitive salary, Integral also offers a comprehensive benefit package.  Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.  Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program.

EOE D/V