Technician, Castle Rock Teleport Job Listing at Intelsat in Castle Rock, CO (Job ID 41890)

Description

Your impact 

As a Teleport Technician you will: 

• Perform moderately complex troubleshooting and quick restoral of services.
• Lead preventative/periodic maintenance checks of ground station equipment and associated subsystems. You validate recordings, review for any anomalies and take the appropriate action to correct. You play a senior role in providing Level 1 maintenance, which includes troubleshooting/fault isolation, replacement of major assemblies and sub-assemblies as well as performing basic alignment procedures.  
• Responsible for emergency restoration of all ground station equipment, as applicable: up converters, down converters, HPA's, FL fiber optic subsystems, LNA/LNB's, antennas.
• Respond professionally and timely to service requests from Teleport Operations. Center (TOC) and Colo customers as part of Intelsat escalation procedures.
• Possess the necessary job knowledge to support other technicians on operational and maintenance procedures, as well as technical training of either specific ground station equipment or Intelsat product and
• Play a key role in the development or enhancement of operational and maintenance procedures. 
• May lead the implementation of new services to include racking and stacking of equipment, cable fabrication and testing, documentation generation and updating.

What you will do 

You will monitor the conditions of commercial services and terrestrial facilities, including the status of system alarms, station plant and facility subsystems while working with state-of-the-art monitoring systems and test equipment. Will support the following equipment as directed by other Operational Centers; IP and Baseband equipment (modems, multiplexers, DVB and Broadband technology platforms) and video systems. You identify inefficient operations processes and unreliable equipment, or sub-systems that affect the ability to provide service reliability and customer service and may make recommendations to address these issues. You will prepare and review documentation, reports and updates for any service status change, maintenance and fault/repair/restoral.

Your role in helping us shape the future:

As a key member of our technician team at the Castle Rock Teleport, you will ensure communications equipment operates properly and delivers the highest standard service to our customers.

In the role of Teleport Technician in a 24/7 Teleport you can showcase your technical skills and know-how to perform routine on-site installation and repair of equipment as well as preventive maintenance. You will have the opportunity to participate in various projects and gain additional knowledge.

Your required experience/skills

• Vocational training or equivalent technical education, ideally in the field of Electronic Communications. 
• 3 to 5 years of relevant experience.
• Must be able to work in a 24x7 shift environment (days/nights) and be available for on-call/call-in responsibilities.
• Good working knowledge of Satellite Earth Station technologies relating to Teleport Operations.
• Good working knowledge of ancillary plant systems such as HVAC, UPS, electrical switchgear and generate systems.
• Capable of working on various ground station communications systems, performs replacement of major assemblies and sub-assemblies.
• Solid understanding and knowledge of RF theory and basic electronics, antenna drive-systems, high power amplifiers, Up/Down converters, fiber optic sub-systems, baseband equipment consisting of modems, multiplexers, broadband, IP technologies and video technologies/systems.
• Good working knowledge of the use of standard test equipment such as spectrum analyzers, frequency counters, power meters, synthesized generators, oscilloscopes, multimeters, bit error rate test sets. Capable to apply proper methods of testing equipment and RF/IF systems chains and has the proven ability to interpret results to prove normal/abnormal conditions of equipment. Provides training to others in their use.
• Basic understanding of Baseband (modems, multiplexers, Broadband and IP technologies and Video technologies/systems.
• Demonstrated ability to learn new technologies and services and make informed decisions.
• Good organizational, multi-tasking and team player skills.
• Good customer service skills.
• Ability to work independently and take initiative.
• General PC skills and proficiency in use of "Office Suite" software.
• This role is subject to ITAR/EAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee).
• Close vision (20 inches or less), distance vision (20 feet or more), color vision, peripheral vision, and depth perception
• Ability to climb ladders up to 30 feet (to include outdoor 3-story antenna systems)
• Job requires ability to lift up to 50 lbs

It would be nice if you had: 

• General understanding of antenna drive-systems, high power amplifiers, Up/Down converters, fiber optic subsystems, baseband equipment consisting of modems, multiplexers, broadband, IP technologies and video technologies/systems.
• General working knowledge of standard test equipment such as spectrum analyzers, frequency counters, power meters, synthesized generators, oscilloscopes, multimeters, bit error rate test sets.
• Basic programming skills

How we support you: 

• Hybrid work environment offering up to two days per week work from home (for eligible positions)
• Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally!
• Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events, recognition programs, and employee resource groups.
• Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more! 

These benefits are designed to support your overall well-being and help you succeed in your role.

Our D&I Commitment

We're committed to fostering a culture and environment of diversity, inclusion and respect – a place where everyone can show up fully as themselves and do their best work every day. We're a technology leader committed to advancing diverse, inclusive teams – where belonging is rooted in our culture. Intelsat has an established Diversity & Inclusion Council and Employee Resource Groups. Intelsat is an equal opportunity employer and does not discriminate based upon  race, color, religion, sex, national origin, ethnicity, age, disability, pregnancy, veteran status,  sexual orientation, gender identity or any other characteristic protected by applicable law. 

While it is important to note that meeting the minimum qualifications is a fundamental requirement for consideration, if you are enthusiastic about this role and are unsure how well your experience aligns with these requirements, we encourage you to apply. Our recruitment team will assess your application and determine if your skills and qualifications meet the essential criteria for this role or whether there might be another role within our organization that is a better match.

Other Job Info: 

• These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
• Pay Rate: The hourly rate for this position is $27.36 to $37.60. It is eligible for overtime as well as shift and weekend pay differentials. The annual bonus target for this position is 5 percent. In determining compensation, Intelsat considers factors including but not limited to position scope and responsibilities, candidate work experience, education/training, skills and internal peer equity. Intelsat provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).
• These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.