Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Get To Know Us:
SS&C Technologies is the world's largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C's unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.
SS&C Intralinks is a global technology provider of inter-enterprise content management and collaboration solutions. Its products serve the enterprise collaboration and strategic transaction markets, enabling the exchange, control, and management of information between organisations.
Why You Will Love It Here!
Flexibility: Hybrid Work Model
Your Future: Income Protection Insurance
Work/Life Balance: Flexible Time Off
Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customised, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
We are seeking a highly motivated and experienced Senior Customer Success Manager to join our growing team. The Senior Customer Success Manager will play a key role in driving customer renewals, retention, and product adoption within a SaaS environment. Experience within the Fintech sector will be highly regarded.
In this role, you will act as a trusted partner to our customers, ensuring they realise maximum value from our solutions while building and strengthening long-term relationships.
Own and manage the full customer lifecycle, from onboarding and adoption through to renewal and expansion.
Drive proactive engagement with customers to support successful renewals and minimise churn.
Identify and forecast renewal risks and opportunities, partnering closely with Sales where required.
Deliver customer training sessions and enablement programs to increase user engagement and platform adoption.
Guide customers on best practices to maximise the value and utilisation of the platform.
Act as the primary point of contact for assigned accounts, building strong, trusted advisor relationships with key stakeholders.
Lead regular business reviews, demonstrating product value and ensuring alignment with the customer's strategic goals.
Collaborate with cross-functional teams, including Sales, Product, and Support to resolve issues and enhance overall customer satisfaction.
Identify and develop customer champions to support advocacy initiatives such as case studies, testimonials, and referrals.
Monitor customer health metrics, adoption trends, and usage data to inform engagement and retention strategies.
Gather and communicate customer feedback to Product and Engineering teams to help influence product enhancements and roadmap priorities.
Maintain a high level of professional engagement and flexibility, including participation in key team or client events outside standard business hours when required to support relationship building and visibility.
What You Will Bring:
5+ years' experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment.
Proven track record of driving renewals, reducing churn, and improving customer retention.
Strong understanding of customer success methodologies, account planning, and customer lifecycle management.
Excellent communication, presentation, and stakeholder relationship-building skills.
Data-driven mindset with experience using CRM and Customer Success platforms such as Salesforce, Gainsight, or similar tools.
Ability to operate effectively in a fast-paced, growth-focused environment.
Fluency in English is essential; additional languages are considered an advantage.
Fintech industry experience is highly regarded.
Experience managing mid-market or enterprise SaaS customers.
Background in driving product adoption, customer training, or change management initiatives.
Strong commercial and business acumen, with the ability to align SaaS solutions to measurable customer outcomes.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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