IT Helpdesk Technician - Des Moines, IA Job Listing at Iowa Select Farms in United States of America (Job ID 4781)

Description

IOWA SELECT FARMS JOB DESCRIPTION 

TITLE: IT Help Desk Technician (Tier 1, Tier 2, or Tier 3) 

REPORTS TO: IT Lead Support Engineer 

LAST REVISION DATE: 3/10/2026

COMPANY VALUES:

• We believe in doing the right thing every day, operating with character and integrity, and being stewards of our resource by committing to:
  • Our Animals 
  • Our People
  • Our Environment
  • Our Community
• The core values of an organization are those values we hold which form the foundation on which we perform work and conduct ourselves. We expect all leaders, managers, and employees to demonstrate, foster and promote: 
  • Respect: We treat people with respect regardless of personal opinions or differing backgrounds, and no one within the organization is more or less important than anyone else
  • Accountability: We hold ourselves accountable for completing our job responsibilities and following through on our commitments. We encompass our ability to recognize our own strengths and areas for improvement as well as accept responsibility for the performance and actions of ourselves and our teams without blaming others.
  • Good Decision-Making: We are expected to continuously improve processes, attain results, and create efficiencies to achieve our mission while solving problems based on a combination of factual information, analysis, wisdom, and experience.
  • Flexibility: We must react to changing circumstances, ambiguity and uncertainty with confidence, openness, positive energy, and optimism. 

PURPOSE OF POSITION: 

• Provide technical and troubleshooting support to users in need of assistance at the corporate office and remote sites. Technical skills required will range from basic desktop hardware and software support to some server and network skills in a Windows Domain environment. Hardware responsibilities range from light construction tasks to technology hardware repair and replacement. Technical requirements span basic desktop hardware and software support through intermediate server and network support within a Windows domain environment. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Essential Functions 
  • Provide end-users with troubleshooting or technical assistance at the corporate office.
  • Provide troubleshooting or technical assistance to remote sites and users via remote solutions or going on site. 
  • Assist in higher end solutions for IT Infrastructure (involving 3rd party software, Network, and Server technology)
  • Work on deployment strategies for end users.
  • Be able to travel between Iowa Falls and West Des Moines' offices as needs arise.
• Success Factors 

• Able to consistently deliver exemplary customer service skills to end-users and teammates.
• Able to take action in solving problems while exhibiting judgment and a systematic approach to decision making; to identify the important dimensions of a problem, determine potential causes, obtain relevant information and specify alternate solutions that result in effectiveness.
• Able to influence the actions and opinions of others in desired direction; to exhibit judgment in leading others to worthwhile objectives.
• Able to create positive energy in both individuals and groups to build high morale and group commitments to goals and objectives.
• Able to establish and carry out specific courses of action for self and/or groups by organizing and prioritizing tasks.
• Demonstrate sound time-management skills by effectively and efficiently organizing, prioritizing, and completing multiple assignments in a timely manner.
• Able to create and participate in a team environment. 
• Able to interpret verbal and nonverbal behavior, to develop accurate understanding of other's needs, values, and opinions. 
• Attend administrative, departmental and team meetings as scheduled.
• Present a professional image in dress, language and action at all times promoting trust and confidence in the team and the organization. 
• Continually seek and accept opportunities for personal and professional growth.

COMPANY EXPECTATIONS:

• Adhere to Iowa Select Farms bio-security policy at all times which includes reporting any violations or concerns to management team
• Compliance with Iowa Select Farms safety policies and procedures which include continuous education to maintain a safe work environment 
• Follow Iowa Select Farms animal wellbeing policy at all times and partner with the Production Well-being team in a timely manner if an incident occurs

LEADERSHIP COMPETENCIES

• Collaboration 
• Work ethics and Dedication 
• Technical Capabilities
• Demonstrated Success
• Time management and Organizational Skills
• Problem Solving and Initiative
• Trusted with Responsibility 
• Respect
• Communication 
• Accountability 
• Ability to learn and teach

SUPERVISORY RESPONSIBILITIES

• No direct supervisory responsibilities for this position.

WORK ENVIRONMENT

• This position is performed indoors.
• This job operates in an office that is climate controlled and includes hazards typical to that environment. 
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• The noise level in the work environment and job sites can be loud.
• Occasional visits to farm sites following all biosecurity protocols.

PHYSICALITY REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
• Required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear.
• Ability to read and write. 
• Ability to lift to fifty pounds without assistance and up to 100 pounds with assistance. 

POSITION TYPE/EXPECTED HOURS OF WORK

• This is a full-time position that will typically require at least 40 hours a week.
• Additional availability may be required during staffing challenges. 
• Occasional evening hours and weekend work may be required as the job duties demand. 
• This is a full-time position with the expected days of Monday-Friday 8:00 AM- 5:00 PM

TRAVEL

• Local travel will be required for this position through the utilization of a company vehicle. 

EDUCATION, EXPERIENCE and OTHER QUALIFICATIONS 

• Education/ Experience: 
  •  AA or BA in a related academic discipline (MIS, computer science, IT). 
  •  1+ years of successful related experience for Tier 1
  •  3+ years of successful related experience for Tier 2
  •  7+ years of successful related experience for Tier 3
  • Experience in Windows 11
  • Experience in Window Domain Environments.
  • Experience with troubleshooting IT hardware and software.
  • Experience in customer service.
  • Experience in creating and modifying IT documentation.
  • Some IT knowledge of PC, server, network, and security technology required.
  • Ability to sit for long periods of time with users locally or on the phone with remote console sessions.
  • Be able to effectively communicate orally (in person and over the telephone) and in writing (using electronic devises and handwritten) with other employees and organizational contacts in English

• You must possess a valid driver's license with an acceptable driving record. 
• Bilingual: Not Required 

OTHER DUTIES

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Additional duties, responsibilities, and activities may be assigned or changed at any time with or without notice.