Administrative Operations Manager - Patient Accounting - Full Time 8 Hour Days (Exempt) (Non-Union) Job Listing at Keck Medicine of USC in Los Angeles, CA (Job ID 88616579872)

Description

The Administrative Manager is responsible for assisting with operational oversight and management including day-to-day operations of specific business functions of the Patient Accounting department. The position will assist with overseeing and constructing current and enhanced system policy and procedures. Recommends changes when necessary and assists in the implementation of new processes. It will also include oversight and tasks associated with vendor management, more specifically, controlling costs, reducing vendor related risks, facilitates all communications between the PFS Business Office and the vendors and ensures service delivery by creating vendor expectations. Position requires continued development of strategies to improve daily operational tasks and system process improvement initiatives.

Essential Duties:

• Directly manages supervisor(s) and staff representatives on a daily basis.
• Oversees and coordinates various activities associated with the resolution of A/R, payer refunds and Office Coordinator tasks.
• Manages the daily tasks or operations of staff and vendors and projects as assigned
• Develop, implement ongoing training programs to address the needs of the department and monitor established productivity and quality outcomes of staff
• Develops procedures and work practices designed to maximize performance and overall collection activities.
• Organizes and directs staff to maximize efficiency of operations while focusing and serving as the key leader with patient accounting system performance and system enhancement opportunities.
• Serves as a resource for both customers and revenue cycle personnel to resolve billing and collections questions and/or concerns
• Evaluates and gives recommendations of process improvements of ongoing operations and programs on a regular basis for efficient use of resources and to ensue staff effectiveness. .
• Develops and maintains the reports status of the Accounts Receivable Unit with respect to staffing, work tools, reports, potential problems, changes and requirements to the Revenue Cycle A/R Director.
• Responsible for maintaining and developing workflows and assisting in backlog reduction.
• Conduct routine scheduled meetings with unit supervisor/s to ensure the consistencies, on-going education and training of employees
• Performs other revenue cycle tasks as required and assigned including, but not limited to, job functions in all AR follow up and contract load adjudication processes ; and all other duties as assigned.

Required Qualifications:

• Req Bachelor's Degree in healthcare administration, finance, operational analysis, or related field

• Additional 2 years of experience in Hospital AR management or related experience in a medical billing or third-party payer environment may subsitute for minimum education requirement.

• Req 5 years Hospital AR management or related experience in a medical billing or third-party payer environment AND
• Req 3 years Progressive supervisory/management experience

• Req Advanced knowledge of CPT, ICD-10, and HCPC coding and medical terminology
• Req Advanced knowledge of health care and hospital AR management and disciplines.
• Req Excellent working knowledge of patient accounting rules and operations with specific focus on inpatient and outpatient accounts and the respective rules and regulations.
• Req Self-starter and independent thinking is essential.
• Req Proficient skills and knowledge in computer applications.
• Req Must be experienced in and able to demonstrate proficiency with computerized accounts receivable software applications
• Req Demonstrated skills and knowledge in analytic and problem solving
• Req Excellent verbal, written and presentation skills
• Req High degree of integrity including ability to successfully deal with sensitive or confidential information
• Req Knowledge of patient accounting, hospital and professional billing processes and reimbursement, and insurance policies
• Req Expert knowledge of federal, state, and third-party billing, reimbursement and regulatory requirements. Ability to direct and supervise the work of others. Demonstrates exceptional leadership, conflict-resolution, and customer service abilities.
• Req Ability to plan, organize, maintain priorities and schedule, to ensure that department goals are met.

Preferred Qualifications:

• Pref Master's degree in healthcare administration, finance, operational analysis, or related field

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $95,680.00 - $158,230.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Job ID REQ20169435 Posted Date 11/19/2025 Apply Save Job Current employees apply here

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