
Description
Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. Assists in management of clinical unit operations. Reports to the Clinic Manager of the Department. This position supervises clinical staff, which may include Support Coordinators, Medical Assistants, and LVN's.
Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. Assists in management of clinical unit operations. Reports to the Clinic Manager of the Department. This position supervises clinical staff, which may include Support Coordinators, Medical Assistants, and LVN's.
Essential Duties:
- Supervise and Coordinates personnel actions, including, but not limited to performance evaluations, time-off requests, staff disciplinary actions, hiring, and terminating staff.
- Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention and real time resolution.
- Generates Daily Room/Staff Assignments. Arranges for staff coverage as needed.
- Plans and directs staff development training for all clinic staff to ensure compliance with hospital policies and clinical competencies.
- Participates in Quality Assessment and Performance Improvement initiatives, including, but not limited to assisting in development of clinic procedures and protocols
- Ensures that exam rooms and treatment areas are supplied and maintained adequately by support personnel.
- Promotes security by alerting appropriate personnel for safety, fire and other unsafe situations. Reports any unusual occurrences to Clinical Manager. Responds to emergency situations using standard emergency protocols and procedures.
- Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members, as requested.
- Maintains a safe environment in accordance with standards, policies and safety regulations. Ensures compliance with infection control policies.
- Coordinates staffing to ensure breaks and meal periods are covered. Provides coverage as needed.
- Balances cash drawer daily per USC policy. Ensures copays and other cash payments are collected. Ensures all Batches are closed out at the end of each clinic day.
- Other administrative/analytical work as required, including preparing meeting agendas on an as needed basis.
- Performs other duties as assigned
Required Qualifications:
- Req High School or equivalent
- Req Specialized/technical training Graduate from an accredited school of Certified Medical Assistant Certificate/Diploma program.
- If no Bachelor's Degree, must have Certified Medical Assistant Certificate/Diploma program with additional 2-5 years of experience.
- Req 3 years Lead or Supervisory experience.
- Req Organization/time management skills.
- Req Strong clinic/ambulatory care operations and knowledge of federal, state and local laws/regulations
- Req Excellent verbal and written communication skills
- Req Proficient in Microsoft Office and computer skills
Preferred Qualifications:
- Pref Bachelor's Degree In a related field
Required Licenses/Certifications:
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
- Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
The annual base salary range for this position is $68,640.00 - $112,370.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
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