Scheduling Coordinator - Urology Clinic - Full Time 8 Hour Days (Non-Exempt) (Union) Job Listing at Keck Medicine of USC in Los Angeles, CA (Job ID 92736224000)

Description

The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic. He/She closely monitors patients throughout various phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed. . Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.

The scheduling coordinator is responsible for scheduling patient surgeries/procedure. He/she is responsible for communicating, utilizing the computer system to access and enter patient data, including but not limited to communication with the patient, insurance company, hospital, etc. and status of the surgery schedule. Verifies insurance and precertification for patient's scheduled surgeries. Ensures patient charts are prepared prior to surgery including but not limited to any imaging and pertinent lab work. Makes arrangements for any special equipment as needed. Maintains master surgery calendar for physicians. Other duties as assigned.

Essential Duties:

• Act as appointment scheduler for identified physicians in the office.
• Ensures that all appointments/surgeries are scheduled appropriately and in a timely manner
• Prepare all the monthly appointment lists for the physicians and management.
• Ensures that all appointments are registered appropriately in the scheduling system, including patient registration,
• referring physician, patient and insurance information and any other information needed.
• Assist in greeting patients and provide all the appropriate forms and documents to the patients for completion. Ensure
• that all copies are available for files and records.
• Collect co-payments from the patients when a co-pay is expected.
• Verifies insurance and obtains authorization as indicated.
• Performs various office duties such as filing and sorting of incoming faxes.
• Performs other duties as assigned.

Required Qualifications:

• Req High school or equivalent

• Req Demonstrated interpersonal, communication and customer service skills.
• Req Skills in computer programs, Word, Excel, PowerPoint, Outlook, etc. required.
• Req Able to function independently and as a member of a team.
• Req Demonstrates excellent verbal and written communication skills.

Preferred Qualifications:

• Pref 1 year Experience in health care setting preferred.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $22.00 - $37.40. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Job ID REQ20173125 Posted Date 03/13/2026 Apply Save Job Current employees apply here

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