Senior Director, Norris Ambulatory Clinical Operations - Hospital Admin - Full Time 8 Hour Days (Exempt) (Non-Union) Job Listing at Keck Medicine of USC in Los Angeles, CA (Job ID 93778121760)

Description

The Senior Director, Norris Ambulatory Clinical Operations is responsible for overseeing the clinical and strategic business operations in the ambulatory setting of Norris Cancer Hospital, including but not limited to patient access, oncology clinic exam areas, and infusion areas. The Senior Director is responsible for policy development, personnel administration, budget and financial oversight, patient experience, quality assurance and operational efficiency. The Senior Director will promote quality of patient care, ensure consistency in clinical practices and be responsible for nursing professional practice standards and engagement. This role provides strategic leadership and direction to assure safe, efficient, therapeutic and ethical patient care and positive teammate relations. The Senior Director will have full supervisory responsibilities for Clinic Managers and Operational Managers within their assigned area including but not limited to hiring, termination, disciplinary procedures, mentoring, professional development, annual review, salary increases. The Senior Director, Norris Ambulatory Clinical Operations defines and achieves strategic operational and financial goals for practices under their service line, and partners with key stakeholders including physicians, patients, nursing leadership, operational leadership, ancillary departments, and external partners. Analyzes data and information to increase access and growth, reduce costs, and create efficiencies. Engages in process improvement, program and system implementation, and facility projects to support and meet the Keck Medicine of USC goals and objectives. The Senior Director, Norris Ambulatory Clinical Operations ensures timely feedback and suggests solutions concerning Press Ganey results and CGCAPS customer service scores regarding satisfaction of team members, providers, and patients. The Senior Director operationalizes the strategic growth and development of the practice(s) and new service opportunities by utilizing the proper allocation of resources and sound financial management.

Essential Duties:

• Leadership: • Serves as a senior advisor to executive leadership. • Directs managers to ensure Norris and strategic goals are met and deploys initiatives to achieve these goals. • Engages and ensures goals are aligned with managers and teams by providing clear expectations through communication structures such as meetings, huddles, and digital communication channels. • Leverages employee engagement survey results and feedback to improve and achieve a high level of employee engagement. • Develops and maintains an open line of communication with administrators, faculty, and staff. • Understands and follows all organizational patient and employment policies and procedures.
• Financial Management: • Collaborates with Clinic Managers, Nursing Leadership, Operational Leadership, and Finance to formulate budgets that align with organizational targets. • Accountable for overall budget performance including routinely monitoring budgets, explaining key variances, and identifying opportunities for performance improvement or efficiency. • Oversees annual capital budget process by collaborating with stakeholders to identify capital equipment needs and justifying capital budget requests. • Oversees and determines human labor relative to volume needs and workload, including managing premium labor costs. • Oversees timely and accurate completion of hospital billing charges for assigned areas.
• Risk Management/Quality Assurance Compliance: • Ensures that each area meets all internal and external Standards of Conduct as well as all legal and regulatory requirements. • Ensures that appropriate state and federal agency compliance is reported. (i.e. Medicare, State Licensing Boards, etc.) • Directs internal audit visits, data collection and reporting per organizational policy. • Ensures the creation and implementation of any corrective action needed as a result of internal or external quality assurance, Medicare, OSHA, or other governing agency audit. • Ensures compliance with state Worker Compensation and OSHA safety training requirements. • Oversees quality assurance activities (timely reporting, follow-up, distribution). • Oversees compliance with organizational policies and procedures in accordance with state and federal regulations for patient care and services (Medicare or other governing agencies). • Oversees compliance with state or federal regulations of the Injury Prevention and Safety Training Program.
• Project Management/Performance Improvement: • Identifies performance improvement opportunities and collaboratively works with team and key stakeholders on improvement efforts. • Collaborates with Keck Medical Center departments on initiatives pertaining to the Norris Cancer Hospital ambulatory space; including but not limited to Facility space design and renovations; equipment installation or replacement; and projects and workflows related to imaging, laboratory, admissions, security or other departments. • Evaluates and implements new clinical programs, equipment, or technology in a comprehensive and collaborative manner, including ensuring quality and regulatory compliance, appropriate policies and procedures, relevant IT and revenue cycle/billing workflows, staff and provider competencies and training, and other items as needed. • Utilizes performance metrics, reports, data and analytics to guide operational enhancement and performance in the ambulatory setting at Norris Cancer Hospital. • Oversees the implementation of new initiatives, programs, performance improvement and business optimization.
• Staff Management: • Oversees, directly or indirectly, all clinical and support staff to ensure high-quality, cost-effective patient care. • Administers and approves staffing plans to promote the maximum use of all personnel and the reduction or addition of staff based upon patient load ratios and organizational outpatient guidelines. • Oversees employee activity such as hiring, promotions, performance evaluations, salary increases, and disciplinary actions with appropriate approvals from the Executive Administrator and HR Administrator; includes all bonuses, performance reviews, employee performance management, compensation reviews, etc. • Maintain a liaison relationship between nursing, operations, physicians, ancillary departments, and external partners.
• Patient Access Management: • Directly oversees Norris Cancer Hospital Patient Access leaders. • Ensures quality assurance structures are in place and leveraged to monitor patient access operations. • Ensures a metric-driven approach to ensure high performance and service levels for patient access team. • Evaluates and directs new technology, process changes, and innovations to ensure excellence in Patient Access. • Partners with Patient Access leaders in USC Care and other Keck Medicine departments to ensure consistency in technology, workflow, and practice.
• Patient Care Management: • Promotes quality of patient care, ensures consistency in clinical practices and responsible for nursing professional practice standards and engagement. • Participates with Medical Directors and local management to ensure suitable treatment modality for all patients. • Partners with Cellular & Advances Therapies leadership to ensure FACT standards are adhered to in the Norris Cancer Hospital ambulatory setting. • Ensures that policies and procedures are in place and followed to support patient care activities; Participate with appropriate faculty and administrative personnel for development and revision of patient care policies and procedures manuals. • Involves nursing staff at all levels in Shared Governance and Magnet Forces. • Ensures proactive, high-quality communication with physicians, nurse practitioners and other healthcare professionals regarding patient care. • Works with Managers and Ambulatory leadership to coordinate clinics nursing services while meeting regulatory requirements. This includes adequate staffing plans and staffing contingency plans, as well as documentation. • Oversees room/chair utilization and assures exam rooms and infusion chairs are assigned and utilized appropriately. • Works with Facilities and Clinical Engineering to assure the proper functioning of all patient care equipment. • Responsible for developing and maintaining competencies for clinical team members in assigned areas during onboarding, annual skills validation, and implementation of new procedures/equipment/technology. • Responsible for the performance of Patient Care, Nursing, and Patient Access in the Norris Cancer Hospital ambulatory areas.
• Patient Experience: • Accountable for patient experience performance in assigned areas and domains. • In partnership with the Patient Experience office, ensures a structure where patient experience scores are routinely reviewed, opportunity areas are identified, and improvement plans are developed and implemented. • Ensures that all team members are aligned on key patient experience initiatives.
• Performs other duties as assigned.

Required Qualifications:

• Req High School or equivalent
• Req Bachelor's Degree Nursing Degree in Nursing
• Req 7-10 years in a leadership role within the healthcare or medical center environment
• Req 3 years Oncology experience
• Req Intermediate to advanced computer skills in Microsoft Office programs including Word, Excel, and PowerPoint
• Req Strong written and verbal communication and interpersonal skills.
• Req Demonstrated leadership ability, team management and interpersonal skills.
• Req Ability to effectively communicate with personnel from diverse backgrounds.
• Req Excellent analytical, critical and abstract reasoning skills, plus excellent organization skills.

Preferred Qualifications:

• Pref Master's degree in Health Administration, Nursing, Industrial Engineering or related field

Required Licenses/Certifications:

• Req Registered Nurse - RN (CA Board of Registered Nursing) Valid and current licensure required
• Req Specialty Certification Advanced Oncology Nursing Certification: AOCN, OCN, AOCNS, BMT-CN, CPHON, CBCN, ROCN.
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $174,720.00 - $288,288.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Job ID REQ20174060 Posted Date 04/09/2026 Apply Save Job Current employees apply here

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