12651 - Vice President and General Manager OOP Job Listing at Kelly Services in United States of America (Job ID 12651)

Description

Together we change lives. 

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.  

Our Vice President and General Manager, Office of the Presidents (OOP) oversees Kelly's largest and most strategic accounts, responsible for growth, operational efficiency, and executing strategic initiatives using industry expertise to produce mutually beneficial wins for our clients and for Kelly.  

This position serves as a key relationship holder to all resources critical to delivering in their portfolio, including providing leadership to clients, suppliers, and key technology partners, as well as to internal Kelly leaders and peers. 

Responsibilities:

Strategy & Growth

• Develops and executes sales and growth strategy to increase portfolio market share
• Owns P&L management and consistently delivers on financial targets
• Leads planning for client expansion, growth, and renewals; supports full sales cycle
• Analyzes financials to identify growth and improvement opportunities, translating data into client-focused narratives

Client Relationship & Account Management

• Serves as strategic partner and primary relationship owner for key clients
• Leads development and execution of strategic delivery plans across accounts
• Partners with clients to optimize workforce strategies, challenging conventional thinking to drive win-win outcomes
• Maintains strong leadership ties with clients, suppliers, tech partners, and internal stakeholders
• Ensures service delivery excellence and addresses issues swiftly and collaboratively
• Oversees and drives client expansion initiatives

Thought Leadership

• Acts as subject matter expert on portfolio and industry best practices to maximize account value
• Stays current on labor classifications, trends, risks, and provides proactive guidance
• Advises on staffing models and partners with clients to implement optimal solutions
• Aligns client needs with solution areas through strategic connections

People Leadership & Delivery

• Leads and motivates recruitment delivery teams, ensuring operational excellence
• Oversees governance across all programs within the account
• Manages resourcing to meet client needs and supports new business, building internal bench strength and succession plans
• Sets performance goals aligned with strategy and provides timely feedback to drive high results

Essential Skills, Knowledge, and Experiences:  

• Minimum of 12 years of experience running large, complex staffing accounts and teams
• Strong understanding of the full sales cycle and process
• Proven success in building and maintaining senior-level client relationships
• Experienced in P&L ownership and financial accountability
• In-depth operational knowledge of total talent management strategies
• Expertise in recruitment delivery and workforce solutions
• Skilled in account strategy development and management
• Ability to build strong, collaborative relationships across business units and broader organization
• Able to apply broad knowledge and seasoned judgment to navigate complex challenges and uncertainty, providing steady leadership and clear direction
• Effectively capable of promoting ideas and influencing stakeholders, plus shaping agendas and garnering broad support internally and externally

Location: Hybrid – remote and on-site with client

Travel: 20-40% 

Total compensation package and benefits applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits for full-time employees at: Kelly Services | People (benefitsatkelly.com).

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.