Access Specialist Job Listing at Kelly Services in Lansing, MI (Job ID 9625346)

Description

Position Overview: Under the supervision of the Access Administrator, this position assists individuals who approach the Pre-Paid Inpatient Health Plan (PIHP) access system in a warm and welcoming manner by providing information, clinical screening, and referrals for substance use and behavioral health services. This position involves daily contact with members of the public and requires excellent customer service skills and the ability to apply sound clinical decision-making to support a variety of needs that individuals may present with. Ideal candidates for this position will have a strong knowledge of the American Society for Addiction Medicine (ASAM) Criteria and the ability to effectively administer clinical screenings in order to make appropriate level of care recommendations for persons seeking services.

Additionally, Access Specialists assist with monitoring adherence of contracted providers to established regional policies, procedures, protocols, and eligibility criteria for delegated access functions. This position will work closely with Community Mental Health Service Programs (CMHSP), Substance Use Disorder Service Providers (SUDSP), and community referral partners such as local court systems, probation and parole agents, primary care clinics, hospitals, and child welfare workers. This position is responsible for carrying out all activities of the Pre-Paid Inpatient Health Plan (PIHP) in such a manner that fulfills the organization's mission and assures compliance with policies and procedures.

Fully Remote 

Minimum Qualifications:

• Master's degree in social work, psychology, professional counseling, nursing, or a related field;
• Appropriate licensure, in good standing;
• Michigan Certification Board for Addiction Professionals (MCBAP) Certified Alcohol and Drug Counselor (CADC) credential, Certified Advanced Alcohol and Drug Counselor (CAADC) credential – or – ability to obtain within 12 months of hire;
• 2 years' experience in SUD or co-occurring behavioral health and SUD clinical service delivery;
• Knowledge of current evidence-based standards of care, clinical guidelines, and protocols, and care models for behavioral health and SUD;
• Knowledge of appropriate Michigan Department of Health and Human Services (MDHHS) rules, regulations, and standards relating to behavioral health and SUD access, service delivery, and quality improvement;

Preferred Qualifications:

• Direct work experience in access and/or crisis services;
• Experience in a Michigan Community Mental Health Services Program, SUD Treatment Program, or a Pre-Paid Inpatient Health Plan;
• Knowledge of clinical practices across a range of behavioral health and SUD diagnostic categories;
• Knowledge of managed care compliance requirements specific to service access functions;
• Knowledge of all federal statutes surrounding participation in the Medicare and Medicaid programs;
• Knowledge of Michigan's Mental Health Code and Public Health Code governing substance abuse services;
• Lived experience with behavioral health issues is desired.

Required Skills

• Excellent organizational skills and ability to prioritize a workload;
• Observe all rules of confidentiality as it relates to consumer information, both internally and in dealing with outside individuals and/or agencies;
• Assure ongoing competency and assurance of consumer rights protections;
• Excellent interpersonal and human relations skills;
• Excellent verbal and written communication skills;
• The ability to publicly present complex information in a concise, understandable format;
• Ability to interact positively and collaboratively with Community Mental Health Service Programs (CMHSP) and Substance Use Disorder Service Providers (SUDSP), co-workers, clients, and community representatives from diverse cultural and socio-economic backgrounds;
• Proficiency in using a personal computer (PC) for administration and communication;
• Proficiency in Microsoft Office;
• Ability to legally drive within the State of Michigan.

How to Apply: Interested candidates should send their resume to shab178@kellyservices.com. 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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