Automotive Arbitration Specialist Job Listing at Kelly Services in Murfreesboro, TN (Job ID US3634878_BH10051578)

Description

Join Our Team as an Automotive Arbitration Specialist!

Kelly Services, in partnership with Nissan North America, is excited to recruit 2 new Automotive Arbitration Specialists to join our dynamic team. In this crucial role, you will evaluate, manage, and negotiate incoming cases related to Lemon Law and breach of warranty issues.

**A completed Bachelor's Degree is required for this position**

This is a full-time onsite position paying $27.80/hour with generous benefits, and includes the opportunity to work from home on Fridays (post-training). Ready to make a difference? Read on!

What We Offer:

• Paid Time Off: 16 paid holidays and 10-15 days of paid time off each year.
• Enhanced Medical Benefits: Comprehensive medical coverage including medical, dental, and vision plans to keep you and your family healthy.
• Kelly Perks Discount Program: Access exclusive discounts and perks.
• Weekly Pay: Enjoy the convenience of weekly paychecks.

What You'll Do as an Automotive Arbitration Specialist:

• Case Evaluation: Assess incoming cases relating to alleged Lemon Law and Breach of Warranty issues.
• Issue Resolution: Review and adjudicate cases while adhering to lawful guidelines and best practices.
• Appointment Coordination: As needed, schedule appointments between dealers, customers, and factory representatives to facilitate issue resolution and minimize arbitration.
• Negotiation: Utilize your strong verbal and written communication skills to effectively negotiate settlements and repurchases directly with consumers, dealers, and regional personnel.
• Representation: Present compelling arguments at BBB Auto Line arbitration hearings to defend Nissan North America, Inc. in Lemon Law and Breach of Warranty cases.
• Compliance Management: Process voluntary and mandated repurchases/replacements within the required timeframes for each state to avoid financial penalties.

What We're Looking For:
We seek a motivated individual with excellent interpersonal skills who excels in conflict resolution and negotiation. If you have strong decision-making skills and a passion for customer advocacy, you may be the perfect fit!

Minimum Qualifications:

• Education: Bachelor's Degree is required.
• Experience: At least one year of relevant professional experience is required; experience as an automotive claims adjuster, in case management, or arbitration is preferred.
• Required Skills: Basic computer knowledge, proven customer interaction abilities, strong verbal and written communication skills, and exceptional organizational skills.

Ready to Take the Next Step?
If you're ready to grow your career with Nissan North America and make a meaningful impact, apply today to become our next Arbitration Specialist! We can't wait to welcome you to the team!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly®

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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